IT Help Desk Support Analyst (Contractor)

Company: Children's Home Society of North Carolina
Location: Greensboro
Posted on: June 25, 2022

Job Description:

About Children's Home SocietyAt CHS, our mission is to promote the right of every child to a permanent, safe, and loving family. Guided by our core values of compassion, integrity, excellence, and innovation, we believe that our people are the reason behind our success. Being a member of the CHS family means joining a team committed to championing children's' well-being and sharing a belief in the transformative power of family.Founded more than a century ago, CHS is a recognized leader in transforming families and communities, with an annual budget of nearly $30M and over 300 employees. With offices in 10 cities across North Carolina and remote work opportunities, we are continuing to grow a workforce that is equitable, diverse, and inclusive. CHS is proud to be celebrated as a 2021 Best-in-Class employer by Gallagher. Gallagher's Best-in-Class awards recognize employers that excel in supporting their employees' physical, emotional, career and financial wellbeing for better organizational outcomes.We believe that healthier families shape healthier communities. That is why we are committed to giving every child and family a voice and relentlessly advocating for their success. We put heart and discipline into helping families grow healthy and strong, and connecting them to tools, skills, and knowledge critical for their well-being. When we empower families to be the best versions of themselves, we can lead the way for meaningful change.PurposeThe IT Help Desk Support Analyst will serve as a point of contact for technical incidents, problems and service requests and provide technical support to end-users within the organization including deployments, installations, maintenance, troubleshooting, and repairing of hardware and software.Area of ResponsibilityProvide end-user support for service requests and technical incidents and troubleshoot issues with laptops, PCs, cellphones, and desktop Provision (image and set up for use) Windows 10 laptops and PCs.Provision Android cellphones and tablets.Perform basic end-user training during employee orientation sessions.Deliver excellent and user-friendly customer service to end-users, including explaining technical issues and resolutions in non-technical, digestible terms.Install and upgrade software and hardware, test updates, and perform preventative maintenance tasks, as needed.Direct unresolved end-user queries to an appropriate team member through escalation.Record technical issues and solutions in the appropriate systems and documentation.Maintain strict confidentiality regarding all access to individual, organization information, and intellectual property.Collaborate with the IT team to complete projects and other job-related functions.GeneralPrefer candidates located in, or near, Greensboro, NC.May require occasional travel to other Children's Home Society offices in NC.Perform other duties related to team goals and projects, as neededQualificationsTwo-year associate degree or equivalent technical support work experience.Working knowledge of Windows 10, Microsoft O365, Active Directory (AD), Android OS, networks, and desktop printers.Ability to complete work assignments in a timely manner with a focused attention to detail and quality delivery.Ability to collaborate and work effectively with other IT teamAbility to communicate effectively with end users and express empathy and patience when they are having difficulties with technology.Ability to occasionally lift up to 25lbs (computer equipment delivery boxes).

Keywords: Children's Home Society of North Carolina, Greensboro , IT Help Desk Support Analyst (Contractor), Professions , Greensboro, North Carolina