Digital Manager

Company: Bank of America
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design. ? Responsibilities: Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap Performs analysis to capture and report key performance indicators and return on investment of products Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle Help lead work that starts with creating visions, concepts, validating them and defending them with stakeholders Create and build compelling use cases, requirements and features for new experiences that are easy to use and engaging Collaborate with our Digital Experience Design and Development teams in pursuit of beautiful new capabilities Follow user-centered design and research processes: Apply user-centered design processes to ensure new experiences are well-researched, executed, and tested using internal analysis of user behavior and data, personal expertise, and design rationale Help layout multi-generational roadmaps that allow us to continuously iterate on the experience and advancement towards the north star Learn and adapt: Keep pace with the ever-changing digital environment, iterating capabilities through Lean Agile, and other modern design/build processes. Work closely with agile development teams to coordinate and deliver an error-free final product Juggle effectively: Work on multiple projects at one time and become a well-versed expert, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience Advocate for great experiences: Passionately advocate for great user experiences and convince partners with a can-do spirit, thought-leadership, great experiences and compelling presentations. Candidates should be able to present their work to a broader audience and leadership with a demonstrated knowledge of services and products. Obtains stakeholder buy-in for the proposed designs, solicit feedback and contribute constructively to design reviews Required Qualifications: 3 years of product management experience in the financial center, contact center, or digital space Experience creating powerful associate facing technology experiences Experience in Lean Agile and/or Waterfall methodology Strong communication skills Detail oriented and strong ability to quickly identify and resolve issues Ability to tell stories to a leadership audience through advanced PowerPoint and communication skills ? Desired Qualifications: 5 years of relevant experience Proficiency with Agile project lifecycles and deliverables Proficiency with JIRA and Agile Plan Advanced MS Excel and PowerPoint skills Experience with Financial Center processes & procedures a plus Skills: Collaboration Decision Making Problem Solving Production Support Project Management Business Operations Management Policies, Procedures, and Guidelines Management Product Design and Development Product Management Stakeholder Management Agile Practices Oral Communications Presentation Skills Process Management Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114) Pay and benefits information Pay range $93,000.00 - $140,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Greensboro , Digital Manager, IT / Software / Systems , Charlotte, North Carolina