Competitive Customer Service Trainee
Company: Creative Collaborations
Location: Durham
Posted on: June 25, 2025
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Job Description:
Launch Your Service Career and Excel in a Dynamic Environment At
Creative Collaborations! As a passionate team excelling in client
relationship building and customer satisfaction, committed to
empowering businesses through effective marketing, addressing the
market dynamics influenced by Frontier Communications, is seeking
customer-focused individuals to join us as Customer Service
Trainees in Durham. This entry-level role builds top-tier service
skills, solves issues efficiently, and helps shape Frontier’s
standout customer experience. As a Customer Service Trainee, you
will receive comprehensive, hands-on training in diverse product
offerings, advanced customer service methodologies, and effective
problem resolution strategies. This program develops your
exceptional communication, active listening, and solution-oriented
skills, teaching you to confidently address customer needs and
exceed expectations. You will master precise inquiry resolution,
customer education, and proactive problem-solving, building trust
and driving satisfaction in every interaction. Key Responsibilities
of the Customer Service Trainee Undergo intensive training in all
facets of direct customer service. Engage directly with customers,
inquiries, and deliver solutions across multiple settings. Educate
customers on full-service benefits and features, helping them
unlock full value. Contribute to daily team briefings and coaching,
adopt best practices, and enhance service delivery. Drive team
success by boosting customer satisfaction and service efficiency,
surpassing performance benchmarks. Collaborate seamlessly with
experienced Customer Service Associates and other team members to
enhance collective performance. Hone the art of empathetic
communication, ensuring every customer feels heard, understood, and
valued. Stay continuously updated on the latest product features,
service updates, and promotional offers to provide accurate
information. Handle customer feedback and complaints with
professionalism, actively seeking opportunities to improve service
delivery. Demonstrate a proactive approach to identifying and
resolving potential customer pain points before they escalate.
Keywords: Creative Collaborations, Greensboro , Competitive Customer Service Trainee, Customer Service & Call Center , Durham, North Carolina
