Customer Service Representative (Office and Administrative Support)

Location: Charlotte
Posted on: June 23, 2025

Job Description:

Company Overview: This company is a leading HVAC company committed to delivering exceptional heating and air solutions. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative Job Responsibilities • Serve as the primary point of contact for customers, providing outstanding customer service and addressing inquiries, service requests, and concerns. • Provide exceptional and empathetic customer service, ensuring all inquiries are handled with care and professionalism. • Schedule service appointments for customers and coordinate with field technicians. • Record and manage customer information, service requests, and interactions in the company’s database (Service Titan). • Maintain accurate records of all customer interactions, including call logs and service requests. • Assist in managing emergency service requests and dispatching technicians as needed. • Address customer concerns, resolve issues, and escalate complex matters to the appropriate team member. • Adhere to company policies and procedures for quality assurance and customer satisfaction. • Collaborate with other team members and technicians as needed to ensure a seamless customer service experience.

Keywords: , Greensboro , Customer Service Representative (Office and Administrative Support), Customer Service & Call Center , Charlotte, North Carolina