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Call Center/Customer Service Representative

Company: Alorica
Location: Greensboro
Posted on: November 11, 2019

Job Description:


At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.


This position is responsible for the professional and efficient managing of the company's lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to callers, relays messages and announces visitors. Ensures completion of paperwork, sign-in and security procedures. Enforces security policies and escalates security issues. Assists in a variety of general administrative clerical duties for overflow work and projects.


* Maintains receptionist duties daily, Monday through Friday with one-hour break each day for lunch
* Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
* Maintains accurate and complete sign-in/sign-out procedures
* Provide information about establishment, such as location of departments or offices, employees within the organization or services provided
* Keeps management well-informed of activities, results of efforts and problems identified/potential problems
* Respects confidentiality in discussions with visitors and maintains confidentiality of organization and personnel
* Enforces general handbook policies and escalates security issues of concern to Site Manager/Director
* Receives, sorts and distributes incoming mail into appropriate folders and for courier deliveries and pick-up
* Signs for deliveries when necessary and notifies recipients
* Performs a variety of general administrative clerical duties including center coordinator activities booking and scheduling of meetings and conference rooms
* Performs routine administrative clerical tasks
* Promptly, accurately, professionally and courteously operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
* Adept at using the company's website to provide information and referral
* Reports to work regularly and on time


* Performs routine office tasks necessary for the operation and presentation of a professional office
* Assists in other duties as needed and directed


Minimum Education and Experience:

* High school diploma or general education degree (GED)
* General administrative experience in a customer service or call center environment
* Basic knowledge working with Microsoft Office software (Word, Excel, Outlook) and experience with Internet/Intranet

Knowledge, Skills and Abilities:

* Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions
* Professional personal presentation
* Customer service orientation; reliability; stress tolerance
* Excellent verbal and written communication skills
* Attention to detail; organizing and planning

Work Environment:

* Constant work in a climate-controlled office environment

Physical Demands:

* Constantly required to sit, talk and be observant
* Frequent use of a telephone equipment, computer and other office related equipment
* Constant repetitive use of hands and fingers
* Occasionally required to stand or walk
* Frequently required to lift and/or move up to 10 lbs


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Greensboro , Call Center/Customer Service Representative, Sales , Greensboro, North Carolina

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