GreensboroRecruiter Since 2001
the smart solution for Greensboro jobs

Call Center/Customer Service Representative

Company: Alorica
Location: Greensboro
Posted on: November 11, 2019

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

This position is responsible for the professional and efficient managing of the company's lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to callers, relays messages and announces visitors. Ensures completion of paperwork, sign-in and security procedures. Enforces security policies and escalates security issues. Assists in a variety of general administrative clerical duties for overflow work and projects.

JOB RESPONSIBILITIES

* Maintains receptionist duties daily, Monday through Friday with one-hour break each day for lunch
* Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
* Maintains accurate and complete sign-in/sign-out procedures
* Provide information about establishment, such as location of departments or offices, employees within the organization or services provided
* Keeps management well-informed of activities, results of efforts and problems identified/potential problems
* Respects confidentiality in discussions with visitors and maintains confidentiality of organization and personnel
* Enforces general handbook policies and escalates security issues of concern to Site Manager/Director
* Receives, sorts and distributes incoming mail into appropriate folders and for courier deliveries and pick-up
* Signs for deliveries when necessary and notifies recipients
* Performs a variety of general administrative clerical duties including center coordinator activities booking and scheduling of meetings and conference rooms
* Performs routine administrative clerical tasks
* Promptly, accurately, professionally and courteously operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
* Adept at using the company's website to provide information and referral
* Reports to work regularly and on time

OTHER RELATED DUTIES

* Performs routine office tasks necessary for the operation and presentation of a professional office
* Assists in other duties as needed and directed

JOB REQUIREMENTS

Minimum Education and Experience:

* High school diploma or general education degree (GED)
* General administrative experience in a customer service or call center environment
* Basic knowledge working with Microsoft Office software (Word, Excel, Outlook) and experience with Internet/Intranet

Knowledge, Skills and Abilities:

* Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions
* Professional personal presentation
* Customer service orientation; reliability; stress tolerance
* Excellent verbal and written communication skills
* Attention to detail; organizing and planning

Work Environment:

* Constant work in a climate-controlled office environment

Physical Demands:

* Constantly required to sit, talk and be observant
* Frequent use of a telephone equipment, computer and other office related equipment
* Constant repetitive use of hands and fingers
* Occasionally required to stand or walk
* Frequently required to lift and/or move up to 10 lbs

ABOUT ALORICA

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Greensboro , Call Center/Customer Service Representative, Sales , Greensboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Outside Sales Representative
Description: US-NC-CharlotteOverviewImagine your Mondays as exciting as Fridays...having an impact...being part of an entrepreneurial team where you count...having the tools you need to succeed.Roto-Rooter Services (more...)
Company: Roto-Rooter Services Company
Location: Charlotte
Posted on: 11/21/2019

Business Service Representative
Description: A confidential company is searching for untapped operations talent in the Charlotte Metropolitan Area:
Company: Confidential
Location: Charlotte
Posted on: 11/21/2019

IRT Business Development/Outside Sales
Description: Is your career in its prime It could be YPrime is looking to add a Business Development/Outside Sales professional to our growing Commercial team in the role of Director or Vice President, Strategic (more...)
Company: YPrime
Location: Raleigh
Posted on: 11/21/2019


Chemical Sales Representative
Description: TITLE: - -Sales Representative - Chemicals and SuppliesREPORTS TO: -Sales Manager- ChemicalsLocation: -This position's territory will include Raleigh and spread into areas of eastern North Carolina, South (more...)
Company: HOWCO, Inc.
Location: Raleigh
Posted on: 11/21/2019

Retail Sales Associate - Lodge
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Raleigh
Posted on: 11/21/2019

Licensed P&C Agent - Work whenever, from wherever, you want
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed P C agent. br br Ours is the first and only platform to pair top insurance agents with data-driven (more...)
Company: Assurance
Location: Raleigh
Posted on: 11/21/2019

Guest Service Representative - Residence Inn Raleigh Cary - (19162273)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Raleigh
Posted on: 11/21/2019

Sales / Estimator
Description: Concrete Restoration Sales and Estimating Raleigh, NC TOP Compensation and Benefits br br 5-7 years experience
Company: PointOne Recruiting Solutions
Location: Raleigh
Posted on: 11/21/2019

Regional Sales Manager
Description: Regional Sales Manager - Mid-Atlantic Region br br Where do you see yourself professionally next year In five years Topaz, a leading manufacturer and distributor of lighting and electrical products (more...)
Company: Topaz Lighting
Location: Charlotte
Posted on: 11/21/2019

Customs Broker
Description: A Company that has been recognized consistently as a transportation industry leader in superior customer service and on-time performance is searching for a Customs Broker for our locations. br Key responsibilities (more...)
Company: SEKO Logistics
Location: Charlotte
Posted on: 11/21/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greensboro RSS job feeds