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Patient Service Representative

Company: American Dental Partners
Location: Greensboro
Posted on: May 28, 2023

Job Description:

Position Summary:
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.
Essential responsibilities:

  • Answer incoming calls using proper telephone etiquette.
  • Check patients in and out.
  • Schedule/confirm patient appointments.
  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
  • Collect all co-payments and past due balances on date of service.
  • Present financial policies and arrangements accurately to patients.
  • Facilitate effective patient flow using the proper callback system.
  • Identify, reference and apply insurance coverage and billing.
  • Perform basic computer functions.
  • Act in a professional manner.
  • Other duties as assigned. Required Skills & Experience
    • Six months of similar job experience.
    • Demonstrate ability to assume Patient Services Representative's essential responsibilities.
    • High School Diploma or equivalent.
    • Demonstrate knowledge of effective scheduling.
    • Comply with protocols and standards.
    • Demonstrate and promote superior customer service skills.
    • Ability to multi-task.
    • Exercise basic knowledge of dental terminology.
    • Support corporate vision and strategy.

Keywords: American Dental Partners, Greensboro , Patient Service Representative, Sales , Greensboro, North Carolina

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