Patient Service Representative

Company: American Dental Partners
Location: Greensboro
Posted on: May 28, 2023

Job Description:

Position Summary:
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.
Essential responsibilities:

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned. Required Skills & Experience
  • Six months of similar job experience.
  • Demonstrate ability to assume Patient Services Representative's essential responsibilities.
  • High School Diploma or equivalent.
  • Demonstrate knowledge of effective scheduling.
  • Comply with protocols and standards.
  • Demonstrate and promote superior customer service skills.
  • Ability to multi-task.
  • Exercise basic knowledge of dental terminology.
  • Support corporate vision and strategy.

Keywords: American Dental Partners, Greensboro , Patient Service Representative, Sales , Greensboro, North Carolina