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Customer Service Agent II

Company: Ecolab
Location: Greensboro
Posted on: February 15, 2020

Job Description:

Ecolab is seeking a Customer Service Agent who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they do.What's in it For You:Enjoy non-traditional work hours that fit the schedule you needBe recognized for meeting goals, and secure opportunities for advancementSharpen your professional business acumenWork for a stable, growing, global Fortune 500 companyWhat You Will Do:Process 60-100 inbound calls per dayManage limited QA outbound calls, depending upon volumeHandle all calls in a prompt and courteous mannerMaintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systemsComplete calls on screen accurately while speaking with customersProcess orders, literature requests, and applies information to our customersDevelop technical and mechanical proficiency to assist customers and field staff with dispenser system issuesPosition Details:This position is located in Greensboro, NC.Shift Hours: 11:30am-8pm Monday through Friday, with Saturday rotations from 10am-6:30pm .--Minimum Qualifications:High school diploma or equivalentProficient in Windows and Customer Service softwareAbility to type 55 words per minutePrior experience utilizing a multi-line telephone systemNo immigration sponsorship available for this positionPreferred Qualifications:Bachelor's degree completed or in processKnowledge of Clientele, or similar softwareAbility to interact professionally with others and work independently in a fast-paced environmentSolid problem solving and interpersonal skillsExcellent verbal and written communication skillsHighly dependableFluent in both English and SpanishOur Commitment to Diversity and InclusionAt Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Keywords: Ecolab, Greensboro , Customer Service Agent II, Sales , Greensboro, North Carolina

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