Bi-Lingual Customer Service Representative

Company: Careerbuilder US
Location: Greensboro
Posted on: January 17, 2020

Job Description:

Summary: The bilingual Customer Service Representative answers incoming calls, emails and other communications from customers - providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks on a daily basis and takes responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 8 am - 5 pm Monday-Friday. Duties & Responsibilities: -- Handles customer inquiries & takes their orders via phone, email, mail and chat. -- Researches, enters and updates required information using available resources. -- Manages and resolves customer complaints, identifies and escalates priority issues. -- Provides customers with accurate product and service information, follows up when needed. -- Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service. -- Makes outbound calls as assigned. -- Other duties as assigned. Education Required: -- High School Diploma Required. Degree preferred. -- Minimum of 2 years experience working in a high volume, fast paced smaller call center environment. -- Experience working with outside sales force & handling key and national accounts. -- Must speak, read and write both English and Spanish fluently. -- Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word. -- Excellent communication skills, both verbal and written. -- Strong organizational skills. -- Demonstrated success managing sales account relationships. -- Good attention to detail - MUST be able to multi-task. -- Great attitude & ability to thrive in a close team environment.

Keywords: Careerbuilder US, Greensboro , Bi-Lingual Customer Service Representative, Sales , Greensboro, North Carolina