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Inbound Customer Service and Sales $10-$10.50

Company: Alorica
Location: Greensboro
Posted on: January 16, 2020

Job Description:

Why work for Alorica Greensboro?

Simply put, we want to make lives better---one interaction at a time and to do that, we need the very best people to join us.

* We offer competitive wages of $10 to &10.20/hr. during training and $10.20 to $10.50/hr. once training is complete.
* Overtime opportunities are available to increase your income.
* Monthly bonuses just for being amazing at what you do.
* Bonuses in every paycheck when you refer friends and family for employment with Alorica.
* Full time hours. Yes, that's right, a consistent 40 hours a week.
* Medical, dental, financial planning, pet insurance and tuition reimbursement benefits for you and your family.
* Paid time off for work and life balance. We think you should enjoy time away from the office.
* Retirement planning options (401(k)).
* Access to merchant discounts as an Alorica employee.
* We promote from within 85% of the time.
* Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

Job Summary:

Are you a problem solver who likes to make life better for others? As an Inbound Customer Service and Sales Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service as well as suggesting new products and services to existing customers. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun, festive team environment in our Greensboro location.

You'll literally be the voice of our client brand, and a positive relationship between our clients and their customers will start with you. So only the awesome need apply.

Job Requirements

* First and foremost, you need a positive attitude and a natural willingness to want to help others
* An aptitude for suggesting products and solutions to customers seeking a better experience with their existing service provider. Retail or other customer focused sales experience is desired along with strong customer service skills.
* We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people
* We require you to be flexible in accepting a set schedule during our operating hours of 7am - midnight, Monday - Sunday. Some lines of business are open 24 hrs a day.
* We need you to be willing to work holidays when they fall within your assigned schedule
* We need your confident familiarity with using computers to navigate for information and document customer interactions.
* 18 years of age or older
* High School Graduate or GED required
* Ability to pass a background investigation and drug test
* Ability to complete a pre-employment behavioral assessment

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Greensboro , Inbound Customer Service and Sales $10-$10.50, Sales , Greensboro, North Carolina

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