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IT Support Technician

Company: Adams Electric Company
Location: Greensboro
Posted on: July 13, 2019

Job Description:

Summary / Job Objective: The IT Support Technician will assist in the day-to-day operations of our Information Technology (IT) group.--This role reports to the Construction Resources Director and will serve as a primary point of contact for technical assistance for all--technology issues. This person will be responsible for providing support and training to our employee base, with a primary focus being on software, computer, printer and iPad technologies. Essential Functions / Responsibilities:Works as a team with current IT support provider to respond to firms help desk ticketing systemWork assigned tickets in queue, manage assigned tickets and prioritize requests for technical support.Provides remote and on-site technical support to end usersTroubleshoots and resolves routine end user questions or problems related to software and hardware needs, installation and/or employee trainingDocument processes and procedures as required to assist employees, and team members, e.g., knowledgeable articles, asset management, and standard operating protocols.--Install, configure and troubleshoot hardware and software on new and existing systemsResponsible for diagnostic and maintenance to local and wide area networksCreate and instruct training to all users on Microsoft and other software needs. Work with HR Department and Construction Resources Director to access technology training needs of employees and track for employment development.Maintain all field iPads and provide app training to field associates.Work collaboratively with Construction Resource Director on innovative ideas and solutions for technology training across the organization Position Requirements:Technical degree from an accredited college or university with course work in computer science.Minimum two years' IT experience troubleshooting computer problems in an office (networked) environment.Minimum two years' experience providing technical support on Windows operating system.Advanced experience working with Office 365 and BlueBeam.Ability to communicate effectively via both written and verbal communication channels.Ability to travel and assist employees across different locations in the organizationAbility to adapt and remain calm in stressful situations An ability to convey technical issues, material and training to non-technical individuals. Work Environment and Equipment Used:This job operates in a professional office environment. This role routinely uses typical desktop support equipment: computer, testing equipment, software diagnostics. Physical and Mental Requirements: Ability to think independently and as a team member to solve computer and computer-related problems. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to: stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds. Travel and Working Conditions:Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. For remote support, typical office environment. For onsite support, may deal with various other office conditions depending on the facility. Work Location:This position will be based out of Adams Electric Company's corporate office located in Greensboro, North Carolina.--The position requires working one day a week from the Charlotte office location and various other project sites in North and South Carolina where the position is not based. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Adams Electric Company an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Keywords: Adams Electric Company, Greensboro , IT Support Technician, Professions , Greensboro, North Carolina

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