Operations Technician II

Company: Innova
Location: Charlotte
Posted on: May 2, 2025

Job Description:

Innova Solutions has a client that is immediately hiring for an Operations Technician II

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Position type: Contract- Full Time
Duration: 3 Months
Location: Remote
Shift timing: 4:00pm - 12:30am & 11:00pm - 7:30am Tues-Sat & Sun-Thurs
As an Operations Technician II, you will:Responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
Maintain excellent acknowledgement and response time to alarms and customer calls.
Provide quality documentation of network failures and maintenance activity.
Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
Manage and correlate multiple trouble reports.
Communicate with internal customers and others in a repair situation.
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
Basic understanding of Ethernet router / switch and ATM network equipment is a plus
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support analyst/specialist
Experience working in a Network Operations Center


The ideal candidate will have: Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
Basic understanding of Ethernet router / switch and ATM network equipment is a plus


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Pushpendra Singh
Pushpendra.singh@innovasolutions.com
678-648-7423

PAY RANGE AND BENEFITS:
Pay Range*: $26-$30 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024)
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Greensboro , Operations Technician II, Professions , Charlotte, North Carolina