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Systems Analyst North Carolina

Company: Stefanini
Location: Greensboro
Posted on: September 16, 2023

Job Description:

Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you! Exciting opportunity awaits, let us help you get started.

This is open to C2C candidates as well.

Please reach out to me for immediate interview: Jolo De Leon at (248) 728-6473/

Stefanini Group is looking for a Systems Analyst for a globally recognized automotive company based in Greensboro, NC!

Senior Application Support

Our client is looking for a qualified candidate to fill their Systems Analyst role. The Systems Analyst role will support applications while working closely with the users to maintain system integrity and maximize the functionality of the system. They will need to apply proven communication, analytical and problem-solving skills to help identify and resolve application issues. They are often the key point of contact on the different options available to solve a business or system challenge. This role will be the intermediary between the 1st line and 3rd line support teams. The candidate is expected to be completely familiar with the details of the system and be able to create and refer team members to the appropriate system documentation. This reference material typically includes step-by-step procedural guides, overview material, field specific definitions, explanation of reporting functions, and training material. In addition to the standard documentation, the analyst should also be compiling internal documentation to keep track of changes to the system.

Core Responsibilities

Provide our customers with the support that is agreed upon within the agreed SLA.Serve as technical support resource supporting the business products and services.Ensure that all alerts, incidents and/or emails are logged and tracked in the Case Management system correctly and accurately.Determine and assign correct priority on created or received cases and act according to given instructions.Work with Information Technology team members to develop and maintain application support documentation for the suite of applications.Work to support internal IT policies and procedures including Problem Management and Change Management programs.Utilize technology within the department to document, track and measure for continuous improvement.Prioritize tasks and stick to deadlines established.Has the ability to take ownership of tasks and deliver without supervision while using their discretion to seek help when necessary.Look for opportunities to improve internal processes.Look for opportunities and implement measures to control risks within the business applications framework.Has the ability to understand complex business requirements and systems.Experience being able to multi-task in a fast-paced environment.

Experience with SQL queries and tools Effective verbal, written communication skills and relationship building skills. Excellent interpersonal and coaching skills. Ability to work with various departments and foster teamwork. Ability to work independently with minimal supervision. Must be able to identify and resolve problems in a timely manner. Gather and analyze information skillfully.Knowledge and understanding of telematics systems a plus.

Education Required

Bachelor's degree in information technology, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Experience Required

Experience working in a highly matrixed organization.Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.The ideal candidate will be highly motivated with a strong sense of urgency. Experience in supporting web applications.

***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied.
We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Keywords: Stefanini, Greensboro , Systems Analyst North Carolina, Professions , Greensboro, North Carolina

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