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Field Service Technician II

Company: Toshiba America Business Solutions
Location: Greensboro
Posted on: March 16, 2023

Job Description:

Field Service Technician II

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician in Greensboro, NC. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Provide technical service by maintaining, servicing, and repairing office equipment (B & W, Color and Multifunctional devices), ID Badge, and Fingerprint systems/equipment at customer locations in assigned territories. May provide guidance to less senior Service Technicians.


  • Maintain, service and repair equipment at customers locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, removal, training, and retrofits of equipment.
  • Ensure machines are maintained in a clean and proper manner.
  • Complete assigned field calls according to priority while executing proper time management.
  • Coordinate with dispatch and keep them informed of all re-route activity as appropriate.
  • May contribute to supplies sales and passing leads to sales. Advise management of problem areas as needed. May provide guidance to less senior technicians.
  • Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction. Manage car inventory to ensure adequate part levels are available to service machines. Maintain tools and test equipment to ensure they are in service- ready condition.
  • May rebuild components in shop to develop technical skills for field assignments.
  • Practice PM procedures and repair techniques to build proficiency for field assignments.
  • Complete service training as required by TBS. Complete basic dealer and manufacturer training on specified systems. Attend department meetings as required.
  • Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to call, mileage, and expense reports.
  • Conduct job responsibilities in a safe and efficient manner according to TABS safety policies and procedures. Comply with all local, state and federal safety and health regulations, programmatic standards, and specific safety concerns identified by TABS for use in specific areas or with clients/customers.
  • Perform other related duties as assigned.
    • High School Diploma or GED.
    • Ability to lift 50 lbs. Job involves frequent bending, lifting and reaching.
    • Minimum of three years of experience in one or more of the following: technical repair and service of copier/office equipment or repair, installation, training of Photo ID systems/software, printers, ID Badge, and Fingerprint equipment.
    • Must have relevant certifications where appropriate and experience providing on-site service and repair to customers.
    • Demonstrated experience with document management, MFP, and print devices.
    • Good customer service skills are essential. Ability to multitask, prioritize assignments and work independently.
    • Must be computer literate and have good electro-mechanical skills.
    • Must have good communications skills (written and verbal) including tact and diplomacy when dealing with customers
    • Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.
      Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan
      • Company provided life insurance
      • Employee discounts
      • Generous paid holiday schedule paid vacation & sick/personal business/volunteer days
        Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

        We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

Keywords: Toshiba America Business Solutions, Greensboro , Field Service Technician II, Professions , Greensboro, North Carolina

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