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Senior business analyst

Company: Randstad
Location: Greensboro
Posted on: January 27, 2023

Job Description:

job summary: Job Overview: This position will provide leadership and execution in all phases of MS Dynamics CE implementations/roll outs and support, including design, configuration, testing, training, and business process change management. This position will work closely with business users and provide both functional and technical assistance in identifying, evaluating, developing and implementing system solutions, business processes, reports, and procedures that meet user requirements, with a primary focus on and expertise with Customer Engagement functions. Location: Would like a local candidate (within NC with ability to go onsite as needed). First couple of months work hybrid and may move to more remote long term as new hires get on their feet. There will be some week long workshops with global team members throughout the implementation project, so candidates will have to be willing to work onsite during the entire week of those workshops. Required Duties and Skills: Creating project deliverables including conceptual designs, functional and technical specifications, system configuration, and documentation for reports, interfaces, conversions, enhancements, forms, and workflow as they relate to MS Dynamics Customer Engagement.Develops test plans, coordinate and conduct user acceptance and integration testing of solutions to ensure they requirements before deployment to production.Work with other cross functional teams during development and configuration activities to ensure impacts on CE areas are evaluated and implemented.Provide project and team leadership in group activities.Must be able to work on requirement gathering and creating functional solution design to address business process, interface and performance requirements.Should be able to analyze and validate fitment of a requirement with Dynamics.Independently interact with various stakeholders, provide demonstrations, conduct end user trainings and participate in user acceptance testing.Must be able to work directly with our end users and lead functional design discussions with business and bridge the gap between business and the IT team.Act as an IT liaison with business users to support continuous improvement initiatives.Assist in the design and execution of test plans to ensure that business requirements and functional specifications are implemented properly and meet business objectives.Act as functional/technical project lead related to mergers, acquisitions, or carve-out activities.Individual will be responsible for analysis, integration, testing and support.Work with business and IT teams to ensure all issues are resolved quickly.Plan and run end user training. Required Experience: MS Dynamics CRM implementation experience required for this opening.Communicate heavily with vendor partner responsible for doing the tech implementation of MS DynamicsMentor more jr level BAStill will need the requirements gathering/documentation and use case documentationWants someone with 10-15 years of experience ideallyManager wants candidate to have some technical knowledge of MS Dynamics, not just an end user. Needs to be able to communicate efficiently with technical developers or other technical individuals on the vendor team to triage incidents to identify errors. Bachelor's Degree in Business Information Systems, or any related fieldMinimum of 6 years practical, hands-on experience implementing and deploying MS Dynamics for Customer Engagement.Demonstrated skills and expertise in MS Dynamics for Customer Engagement solution designing.Excellent analytical, organizational, and problem-solving skills, including the proven ability to adapt to a dynamic project environment and execute multiple projects concurrently with a global perspective and the ability to understand and work effectively in a culturally diverse organization.Proven ability to manage stakeholder interests while simultaneously managing conflicting priorities and business interests with excellent communication skills, interpersonal skills, relationship management skills, conflict resolution skills, and negotiation skillsYou will guide junior team members or lead them dependent on your experience location: GREENSBORO, North Carolina job type: Contract salary: $50 - 53 per hour work hours: 8am to 5pm education: Bachelors responsibilities: This position will provide leadership and execution in all phases of MS Dynamics CE implementations/roll outs and support, including design, configuration, testing, training, and business process change management. This position will work closely with business users and provide both functional and technical assistance in identifying, evaluating, developing and implementing system solutions, business processes, reports, and procedures that meet user requirements, with a primary focus on and expertise with Customer Engagement functions.qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Bachelors (required) skills: Business Analysis (6 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Keywords: Randstad, Greensboro , Senior business analyst, Professions , Greensboro, North Carolina

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