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Trailer Service Technician II

Company: North Carolina Trailer Sales
Location: Greensboro
Posted on: November 23, 2022

Job Description:

Trailer Service Technician II NC Trailer Sales is seeking a Trailer Service Technician/Mechanic II, who is a member of the Parts and Service team. The focus of the Service Technician (Service Mechanic) is to provide excellent service for customers who need repairs, preventative maintenance or customization of their trailers. This position is a key part of every customer's successful experience at NC Trailers!We are committed to providing the best customer experience in the industry. Our staff work tirelessly everyday to uphold this commitment, and we are very proud to have the highest customer service rating in the state!Our purpose is to thrive together with our team, customers, partners, and community.We hire, train, make decisions, hold each other accountable, and form habits from our values. Our core values are:Thrive together: Support impactful momentsOwn it! Follow the process every timeAlways show gratitude: Show sincere appreciation dailyBe the solution: Say Yes and overcome obstaclesTake the initiative: Find ways to help Grow: Individually and as a companyNC Trailer Sales has been family owned & operated since 1996. We provide the best in customer service and top-quality trailer products at an affordable price. We serve customers from Greensboro, Thomasville, Highpoint, Winston-Salem, Asheboro, Lexington, and beyond.Learn more about us and our values in this video!Reports to: Service ManagerPrimary job responsibilities:Complete maintenance and repairs on trailersPerform service and repairs on hydraulic systemsCustomize trailers according to customer's specificationsInstall parts and accessories on trailersHookup trailers to customer vehicles including lighting and wiringComplete service diagnostics, determine additional service needs, obtain cost and time estimatesPrepare service estimates and resolve service-related issuesWrite service work orders, estimate costs, timing and obtain customer approvalComplete intake service requests and obtain customer informationSubmit completed work orders and delivery check-in sheetsPerform golf cart repairsChange tires with or without a tire-changing machineLoad and unload trailers and parts receivedOrganize trailer inventory on the lotCoordinate service needs with colleagues and vendors to ensure excellent customer serviceAssist manager prep for and conducting department meetingsAssist in training other service technicians and assigning workAssist with facilities maintenance including scraping sales lot and fence repairSkills/Qualifications:2 years of related experienceValid NCDL required; NC Dealers License required (or able to obtain)Required equipment experience: Tractor, forklift, tire changing machine, cutting torch, general power tools, and general hand toolsRequired skills: welding, 12-volt wiring, able to repair service trailers and vehiclesRequired: able to tow and back a trailer, able to pass a tractor driving assessmentProduct knowledge required to perform the job proficientlyKnowledge of hydraulic systems service repairs or ability to learnKnowledge of fabrication or ability to learnExperience with talking directly with customers and answering questionsPhysical ability to stand, bend, squat and lift 50 lbs throughout the day including overhead, unload tires, wheels, and parts by hand and with a forklift, and get on and off the tractor throughout the dayAble to work independently and as an active member of a teamAble to enter and retrieve data from various computer systems (DMS)Basic general math skills including add, subtract, multiply, divide, fractions, and calculating percentagesHave legible handwritingWork Hours:Monday-Friday: 8:45am-5:30pmSaturday: 8:45am-12:00pmEvery Sunday off; Off half day during the week (M, T, W, or Th) Hours may vary depending on training and delivery schedulesWork Environment:Work is performed outside on the trailer yard and in the service shopWork is completed in all climate conditions (hot and cold weather)Fast-paced, collaborative environmentA small business requires varying tasks from time to time Opportunities exist for growth and advancementSalary information:Individuals in the Trailer Service Technician/Mechanic II is a level 2 position and has a total compensation plan in the range of $40,000-$52,000 annually, including performance based incentives. Benefits:Company-paid holidaysPaid time off Health benefit stipend401(k) plan + Employer match on up to 5% of employee contributionStore Location: 221 Boots Evans Road, Thomasville, NC 27360

Keywords: North Carolina Trailer Sales, Greensboro , Trailer Service Technician II, Professions , Greensboro, North Carolina

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