Application Support Analyst (Remote)
Company: APEX Analytix
Location: Greensboro
Posted on: August 4, 2022
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Job Description:
A snapshot of what you would do:The key function of the
Application Support Analyst 1 is to provide technical leadership
and support for APEX's apexportal Solutions software applications.
The right candidate will have the ability to interact with clients
on a needed basis and help identify, troubleshoot and address
support tickets. This person will possess a strong, broad IT
background including knowledge of software implementation processes
and both software-as-a-service and on-premise solutions.Required
location is working onsite in our Greensboro, NC Office or remote
based.Specific Responsibilities: Manage and resolve technical
support tickets.Partner with Product Manager and R teams to
prioritize support tickets.Facilitate effective and proactive
communications with both internal and external customers.Test
product-level functionality and new releases. Identify and
communicate areas for improvement.Serve as the technical expert for
our client software implementations.Manage software upgrades on
scheduled date.Serve as a primary contact for our client's IT
department.Troubleshoot network, database, and software problems
for our client implementations.Configure system settings and
options, and execute unit/integration/acceptance testing.Create
rules and data transfer mappings using SQL query.Present technical
overview of apexportal Solutions software applications and
technical requirements to clients when planning upgrades.Manage
setup of technical environment for hosted clients.Lead testing of
those interfaces. Includes reconciling data between clients ERP
system(s) and apexportal Solutions software applicationsWork with
Help Desk personnel to resolve client installation issues.The
employee will regularly review corporate policies and will enforce
the policies documented in the Apex Corporate Security
Standards.Required Skills:Good working knowledge of Microsoft
Office (in particular Excel and Outlook)Exposure to SQL ServerData
definition, data manipulation, data control, and transactional
controlAdministration, including creating and restoring SQL
backupsDevelopment, including creating and troubleshooting DTS
packages, stored procedures, complex data queries.Knowledge of FTP,
secure FTP, and PGP.Knowledge of using Command Prompt and its
commands.Required Experience:Bachelor's degree in Information
Technology, Computer Science, Business, Finance, Accounting or
related fieldPrefer candidate with experience in or exposure to
Accounts Payable applications in ERP systems such as PeopleSoft,
SAP, Oracle, or J.D. EdwardsCustomer-facing experience with large
customers preferred1-2 years of experience in SQLAbout Us:APEX
Analytix is the leading provider of trusted supplier data; supplier
portal software; controls, auditand analytics software; and AP
recovery audit services. We protect over $5 trillion in spend
andprevent or recoverover $3 billion in overpayments annually, and
our client portals actively support over 3 million suppliers. Our
software and audit services are built on our SmartVM -database of
over 20 million supplier records with contacts, scored for accuracy
and age, based on integration with over 650 external data sources
and over 10 million communications with suppliers each year. APEX
Archimedes---, an advanced cognitive technology and innovation
system, supported by IBM Watson -, is integrated into APEX Analytix
software and services to harness the power of the future through
smarter recoveries, controls, analytics, working capitaland
supplier data. We serve over 250 Fortune 500/Forbes Global 2000
clients around the world and are fluent in languages covering 98
percent of global trade.Our Culture:At APEX Analytix, our culture
drives everything! We live our culture of performance, respect,
candor and fun-in that order. Performance is measured by delivering
value to our clients, generating goodwill, trust and partnership.
Sincere respect for each other, our diverse backgrounds and our
well-being are our cornerstones. We value open and honest
relationships with each other, our clients and our communities.
And, life is too short to not have fun! We look for team players
who possess the qualities of being humble, hungry and smart.We
recruit candidates who will strive for accountability in
performance and career growth, serving our clients in long-term
respectful relationships, and working in a diverse and caring
environment.#LI-remote
Keywords: APEX Analytix, Greensboro , Application Support Analyst (Remote), Professions , Greensboro, North Carolina
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