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Lead, Deskside Support

Company: GXO Logistics
Location: Greensboro
Posted on: January 15, 2022

Job Description:

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of. GXO Logistics has completed the spin-off from XPO Logistics. As we update our systems, there are places throughout the application where you see references to XPO Logistics/XPO. Please substitute GXO for XPO throughout the application as you answer these questions. At GXO, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Lead Deskside Support Technician, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device lifecycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a career you can be proud of. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:

  • Provide technical expertise and advice to Level I and II deskside technicians
  • Act as the go-to technical expert, providing answers through experience, research or collaboration
  • Provide troubleshooting and resolution of Tier 2 and 3 escalated technical issues
  • Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
  • Support, troubleshoot and train end users on Microsoft Office applications including O365 email and Outlook
  • Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center and tech depot fulfillment center
  • Support desktops, laptops, mobile devices, thin clients, print services, telephony, AV equipment, etc.What you need to succeed at GXO:At a minimum, you'll need:
    • High school diploma or equivalent
    • 4 years of experience supporting a corporate networked computer environment and networked systems
    • Advanced ability to troubleshoot and configure iPads, Windows tablets and Android tablets
    • Advanced experience with printer troubleshooting and configuration, including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
    • Advanced ability to set up, troubleshoot and configure iPhonesIt'd be great if you also have:
      • Associate degree, Bachelor's degree or equivalent vocational training
      • 7 years of experience installing, troubleshooting and supporting corporate AV equipment, as well as building, deploying and troubleshooting desktop computers in a corporate environment working with Microsoft Windows OS, Active Directory and SCCM
      • 7 years of experience supporting telephony equipment
      • Ability to interact with AV equipment vendors and manage warranty returnsBe part of something big. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
        GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Keywords: GXO Logistics, Greensboro , Lead, Deskside Support, Professions , Greensboro, North Carolina

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