Mortgage Lending Complaint Analyst

Company: SUNTRUST
Location: Greensboro
Posted on: March 25, 2020

Job Description:

Posting Date : 3/9/2020 11:35:44 AMPrimary Location : Greensboro, NC USWork Address : NAJob ID : RSchedule : Full_time : Mortgage Lending Complaint Analyst ================================== Job Description : Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling . This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Enhance value-added complaint analytics and reporting for Mortgage Lending Complaint Analytics and Process Manager on the entire complaints portfolio. Work on various tasks including complaint system calibration, testing, enhancements, process improvement and root cause analysis. Coordinate efforts with line of business (LOB) to understand key processes and develop potential solutions based on complaint data analysis to improve the customer experience. Perform complex analysis and strategic planning for process improvement decisions, and provide results to senior management. Identify opportunities to resolve root causes of complaints, and recommend solutions. Work with the Corporate Compliance Complaint Management team to incorporate the BB&T organizational goals into those of the Mortgage Lending Administration line of business. Essential Duties and Responsibilities: The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Support implementation of Mortgage Complaint Management system, and coordinate the consolidation of complaint issues and information for presentation to management, regulatory agencies, internal audit or any third-party reviewer. 2. Work with technical experts to build portfolio reports and analysis, including complaints tracking, trending, root causes, remediation, remediation testing, and process improvement. 3. Provide end-to-end execution of complaints analytics projects, including support for resulting implementation/systems projects. 4. Play supporting role in building and executing complaint management processes, such as root cause analysis. 5. Provide analytical support on complaints to LOBs, Corporate Compliance, and Complaint Management Group (CMG). 6. Build and maintain relationships with quantitative analysts in other areas of the Bank and organize technical training opportunities with analytical staff. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor s degree, or equivalent education and related training 2. Five years of experience in banking, at least two of which are related to complaint management 3. Ability to execute projects, learn, and work with portfolio reporting programmers and analysts 4. Excellent verbal and written communication skills 5. Strong problem-solving skills 6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 7. Ability to travel, occasionally overnight Desired Skills: 1. Master s degree in Business or other advanced degree 2. Experience conducting research projects involving credit-related matters and summarizing results 3. Extensive work experience in the banking and/or financial services industry, with exposure to retail/consumer lending 4. Experience reading and applying large complex compliance and/or regulatory rules to a business situation 5. Advanced skills in Microsoft Excel and PowerPoint Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Keywords: SUNTRUST, Greensboro , Mortgage Lending Complaint Analyst, Professions , Greensboro, North Carolina