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Backorder Recovery Supervisor

Company: Volvo Group
Location: Greensboro
Posted on: February 15, 2020

Job Description:

Service Market Logistics (SML) is part of Group Trucks Operations (GTO). We are an organization of approximately 4,000 employees globally in more than 40 locations. Every day, we are delivering world-class operational excellence for our customers, based upon smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain for all Volvo Group brands and JV s. The scope for Service Market Logistics includes Flow Optimization Inventory Management, Distribution Center operations, Customs & Trade, as well as the development of logistics solutions to ensure the highest possible parts availability, delivery precision and quality everywhere in the world. We strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on customer success. SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region. Mission/Purpose of the Position The Backorder Recovery Supervisorposition is part of the Supply Planning & Dealer Inventory Management (SP/DIM) organization within SML NA. The SP/DIM organization is responsible for parts availability, backorder recovery, delivery precision and inventory. The purpose of this position is to lead a team of Backorder Recovery (BOR) Coordinators and/or Specialists. This position works closely with the Parts Services Order Desk. The BOR Team is responsible to expedite all unavailable stocking and non- stocking parts to the Dealer network for specific Business Areas. This team is also responsible for the quality and efficiency of determining the best method for delivering a part on an existing parts order including escalating situations. Scope & Influence This position reports to the Manager, Backorder Recovery and is located in Greensboro, NC. Essential_Functions * Supervise the day-to-day activities of the team to encourage and promote teamwork in an efficient and professional manner * Manage the workflow of the team to ensure performance targets are achieved * Provide skilled support, on-going training and guidance to the team drawing upon hands-on experiences to ensure individual and team success * Manage the individual performance of team members * Manage schedules, ETO inquiries, and time approval for the team to ensure adequate coverage * Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency * Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer * Establish and maintain a strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc * Serve as the Go To person for all Escalations by monitoring st providing dealer and management updates through and until resolution of issue. * Provide expert working knowledge of all systems utilized within the department with the ability to perform all required functions. * Participate in meetings as Parts Services representative for BOR to improve processes and communication with Procurement, Parts Planning, and Purchasing Specifications, etc * Liaison for the parts backorder recovery process between the Emergency Services and Parts Services Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer. * Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer * Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance * Meet team performance targets (KPI s-Key Performance Indicators) for assigned customer base. * Ensure all parts backorder recovery processes are streamlined and documented * Work on continuous improvement through the Volvo Production System * Act as an inspiring leader; attract, motivate, develop and retain talent * Lead and act according to Volvo values, drive change and promote diversity * Other duties as assigned by management Minimum Education & Experience * BA/BS degree in Logistics, Supply Chain Management, Business Administration or a related field, or equivalent experience * Minimum 3 years of relevant logistics, inventory management and/or supply chain experience. Preferably in the automotive, truck, construction equipment or marine industries * Supervisory experience preferred * Demonstrated abilities in the Volvo Leadership competencies * Demonstrated ability to drive continuous improvement in an office worker environment * Demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones * Demonstrated ability to work in a fast-paced team environment striving towards operational excellence guided by Volvo s Values and the Code Conduct Necessary Technical/Functional/Language Skills * As all documentation is in English, proficiency in the English language is required * Excellent written and verbal communication skills * Strong interpersonal skills * Skilled in recruitment, development, and management of talent * Strong communicator with good influencing skills, with ability to create trust and cooperation in spite of cultural differences * Self-propelled, planning and execution skills and the ability to independently drive and solve complex tasks * Energy, drive, and the courage to lead and deal with conflict management * Interest and ability to develop people * Innovative problem solving, research and analytical skills * Excellent computer skills (Mainframe and Microsoft Windows environment) About_Us The Volvo Group is one of the world s leading manufacturers of trucks, buse construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta. Volvo Group Trucks Operations encompasses all production of the Group s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win. Auto req ID BR Entity Group Trucks Operations State / Province North Carolina City/Town Greensboro Employment/Assignment Type Regular Travel_Required_(maximum) Occasional Travel Functional Area Logistics Last application date 14-Feb-2020 US Disclaimer text Volvo Group North America is an Equal Opportunity Employer E.O.E./M/F/Disability/Veteran We Participate in E-verify

Keywords: Volvo Group, Greensboro , Backorder Recovery Supervisor, Professions , Greensboro, North Carolina

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