GreensboroRecruiter Since 2001
the smart solution for Greensboro jobs

Customer Service Representative

Company: Alorica
Location: Greensboro
Posted on: November 10, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. ? JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. ? You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. ?
? KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary ? WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. ? But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? ? ?JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. ? DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
            ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Greensboro , Customer Service Representative, Other , Greensboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


DoorDash Delivery Driver / Courier
Description: Memory is locked. Exception
Company: Doordash
Location: Danville
Posted on: 11/13/2019

Now Hiring: (PT) Few Minutes Gets You $350 For Questionnaire
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Danville
Posted on: 11/13/2019

Artificial Intelligence Engineer Job posting in #Kannapolis #ITjobs
Description: Shape the future of Machine Learning. NOW is your chance At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 2 weeks, we will hire over 20 new Artificial Intelligence (more...)
Company: Revature
Location: Kannapolis
Posted on: 11/13/2019


12-Day, Chocolate Dedicated Class A Driving Job - Blacksburg, VA
Description: Shaffer Trucking is hiring professional truck drivers to join their 12-day, chocolate dedicated fleet. On this fleet, drivers can expect drop and hook freight, top pay, and bi-weekly home time. Apply (more...)
Company: Crete Carrier Corporation
Location: Blacksburg
Posted on: 11/13/2019

Teller - 24 hours - Afton Ridge
Description: Job Description br Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. -Please make sure your profile includes (more...)
Company: Wells Fargo Bank
Location: Kannapolis
Posted on: 11/13/2019

Neurologist
Description: A multi-specialty clinic in Virginia is looking for a neurologist
Company: Barton Associates
Location: Danville
Posted on: 11/13/2019

Border Patrol Agent
Description: Find your calling. Protect your country. Apply now. Working for U.S. Customs and Border Protection CBP means keeping your country safe from dangerous people and materials attempting to
Company: U.S. Customs and Border Protection
Location: Blacksburg
Posted on: 11/13/2019

Junior Java Developer - Blacksburg
Description: The future of tomorrow starts with emerging technology talent across the U.S. Revature is looking to hire over 300 Junior Java Developers in the next 4 weeks. One day someone is going to ask you where
Company: Revature
Location: Blacksburg
Posted on: 11/13/2019

Physical Therapist
Description: A great Pediatric setting is looking for an experienced or newly graduated and hard-working Physical Therapist / PT to join their growing team The Physical Therapist / PT is responsible for the assessment (more...)
Company: Centra Healthcare Solutions
Location: Danville
Posted on: 11/13/2019

CDL-A Owner Operator Truck Driver
Description: FLATBED CDL-A INDEPENDENT CONTRACTOR TRUCK DRIVER JOBS 8K Elite Bonus For Independent Contractors At Boyd Bros. At Boyd Bros., we are bound by values that
Company: Boyd Brothers Transportation
Location: Blacksburg
Posted on: 11/13/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greensboro RSS job feeds