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Service Desk Associate - no lunch ded

Company: Cone Health
Location: Greensboro
Posted on: October 13, 2019

Job Description:

LOCATION: Cone Health, SW-Communications
CITY: Greensboro

JOB DETAILS:
Exempt: No - FTE: 0.2 (8 hours/week) - Schedule: Part time EOW, Sat and Sun 3:00pm - 11:00pm - On Call: NO

JOB SUMMARY:
The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department?s staff that the call center supports. The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential. In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system. This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.
EDUCATION:
High School Diploma or equivalent, RequiredAssociates, PreferredPreferred: Continued education
EXPERIENCE:
One year in a direct customer service role, RequiredOne year working in a call center environment, Preferred
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIREDValid Driver's License - Valid Driver's License
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.

Keywords: Cone Health, Greensboro , Service Desk Associate - no lunch ded, Other , Greensboro, North Carolina

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