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Account Executive

Company: Targetbase
Location: Greensboro
Posted on: July 13, 2019

Job Description:

Location: Greensboro, NC
Department: Client Services - Greensboro
Description

JOB SCOPE & PURPOSE

The Account Executive is responsible for managing and coordinating agency resources to ensure that account needs are met. He/she acts as the daily internal contact and ensures that all projects for which he/she is responsible are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Executive ensures that support, information, and knowledge needed from the competencies are provided.

MAIN RESPONSIBILITIES

  • Fulfills daily client and internal team requests, ensuring that all projects assigned are executed to plan
  • Develops and maintains proficiency with Targetbase tools and processes
  • Keeps account team updated on the status of account activities; produces communication materials (contact and status reports, etc.) for both internal and external teams
  • Gathers database-related work specifications from client and/or team members; provides concise and appropriate written specifications on inputs, outputs, internal processes, and quality assurance measures to the appropriate functional groups
  • Coordinates with other team members to monitor ongoing progress, makes adjustments when required, proactively identifies project issues/problems, assists in issue/problem resolution, and provides updates
  • Acts as internal contact for account needs
  • Builds and maintains a thorough understanding of the client's business and competitive environment; routinely contributes to competitive tracking projects
  • Develops a positive and partnering relationship with all team members
  • Oversees the accuracy and quality of agency product; assists with quality assurance and provides final sanity check for project deliverables
  • Tracks and reconciles costs posted to the billing system and handles revenue forecasting at the project level
  • Schedules and leads project status meetings, including preparation of meeting agendas and documenting status
  • Assists with building a positive culture

    PERFORMANCE EXPECTATIONS
  • Quality and overall impact of deliverables: Strives to achieve executional excellence. Work is completed on time and within budget. QC is performed and final approval is provided. Documents are created in a professional manner. Continually drives for results and highest quality standards.
  • Team and/or client feedback and satisfaction: Experiences a limited amount of rework due to scope documents. Background and goal of project is always provided. Team members provide praise for work done.
  • Commitment to vision and guiding principles of agency and competency: Number one focus is on client's business. Respect for the individual is at the core of all team interactions. Focuses on solutions versus challenges.
  • Organizational and/or technical knowledge: Has appropriate knowledge of his/her core competency and Targetbase's integrated service offerings. Has adequate knowledge of other competencies and knows when to bring them in. Understands the work performed for the client by each competency. Knows available Targetbase resources.

    EXPERIENCE & EDUCATION
    • Minimum of 2-3 years of experience in a client service role in an agency/professional services firm
    • Bachelor's Degree in Business, Liberal Arts, Marketing, or Communications is preferred
      KNOWLEDGE & ABILITY
      • Knowledge of the latest trends in the industry
      • General understanding of relational database technology and CRM principles/applications
      • General understanding of the creative and production process
      • Strong client service orientation
      • Effective problem-solving ability
      • Able to write and communicate effectively
      • Strong organizational skills; demonstrated ability to multitask and set priorities
      • Strong interpersonal skills
      • Excellent attention to detail
      • Able to assist in the design of presentations
      • Proficient in MS Office

        PI111771750

Keywords: Targetbase, Greensboro , Account Executive, Other , Greensboro, North Carolina

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