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Customer Experience Representative (Life Insurance, Affluent Market)

Company: Pacific Life
Location: Lynchburg
Posted on: June 27, 2019

Job Description:

Job Description
Pacific Life is currently seeking talented Customer Experience Representatives to join the Life Insurance Division's Affluent Customer Service team in our Lynchburg, VA office. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.
To learn more about our culture, check out our recent video on YouTube!
With minimal supervision, this role will own the following responsibilities on our Life Division s Affluent Market Customer Service team:

* Respond to questions and requests from (internal/external) customers. This could be a policy owner, financial advisor, producer etc.

* Ensure customer requests are completed accurately and timely using the appropriate system/application.

* Builds strong customer relationships, establishing confidence, trust and rapport to ensure customers have a positive experience with Pacific Life.


* You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls, and make multiple outbound calls per day. Being comfortable on the phone and providing excellent customer service is #1.

* Problem Solving! If there s an obstacle, you want to help us work through.

* You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.

* You re comfortable with a fast-paced environment.

* You enjoy supporting your community and getting involved we have multiple opportunities to volunteer and support local charities and organizations!


* Strong customer skills with 1-2 years experience in a related customer service role.

* College degree or equivalent experience.

* Analytical skills and ability to think outside the box.

* Organizational and time management skills.

* Motivation and ability to learn new concepts quickly and adapt to changing environment.

* Business writing and ability to communicate effectively based on audience (verbal and written).

* Demonstrate basic math reasoning skills.

* Ability to manage multiple priorities in a fast-paced environment.

* Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.

Note: Job level may vary based on experience and knowledge.


Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: Competitive salary and bonus program Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) Generous vacation time and holiday pay And much more!

EEO Statement
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About Pacific Life
Celebrating 150 years of service in 2018, Pacific Life offers life insurance, annuities, and mutual funds, along with a variety of investment products and services, all of which provide The Power to Help You Succeed. We firmly believe each employee plays a part in our continued growth and success, and we pride ourselves in providing a work environment that is challenging, inclusive, collaborative, and results-oriented. With a powerful past and a strong future, Pacific Life offers an environment where you re empowered to achieve your personal best. In return, we look to your passion and insight to help us grow. For additional company information, including current financial strength ratings, visit To explore the heritage of Pacific Life and learn more about our history, visit

Keywords: Pacific Life, Greensboro , Customer Experience Representative (Life Insurance, Affluent Market), Other , Lynchburg, North Carolina

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