Communication Specialist
Company: Cone Health
Location: Greensboro
Posted on: November 20, 2023
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Job Description:
Communication Specialist
ID
2023-20178
Location
CareLink
Work Location
US-NC-Greensboro
Division : Name
Clinical Services
Department : Name
MHC-CARELink
Category
CLERICAL/ADMIN
Position Sub-Category
COMMUNICATIONS
Position Type
Benefit Eligible (12-39 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
0.90
Workforce Status
Onsite
Work Hours
36.00
Provider Schedule (specific schedule)
1PM-1AM WED AND 7PM-7AM SAT/SUN
On call Required
No
Sub Category
Communications
Overview
The Communication Specialist facilitates communications regarding
patient transfers, referral admissions and disseminates transport
requests to the transport teams as appropriate as to allow for an
immediate response to the patient. In addition facilitates
physician-to-physician consultation, referrals and admissions for
physicians seeking services from Moses Cone Health System. The
Communicator serves as a primary point of contact for Moses Cone
Health System and the secondary Market for referrals.
The Communications Specialist will also be responsible for data
entry for each incident into the Computer Aided Dispatch System
(CAD System), communicating with other departments of Moses Cone
and surrounding hospitals, coordinating activities with area public
safety agencies and 911 Communications Centers to assist with
dispatch and transfer of patients.
Responsibilities
Demonstrates the ability to effectively utilize various
communications devices in various situations such as Computers,
pagers, voice communications devices (Two-Way Radios) and
situations such as Computers, pagers, voice communications devices
(Two-Way Radios) and telecommunications systems (Phone
Systems).
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Demonstrates clear and coherent communication skills with all
persons throughout the secondary market and within the health
system. Maintain ongoing communication with all transport units
throughout the entire transport process.
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Performs data entry for patient referrals, physician consults, unit
response times and other data collection and incorporates this
information to improve the referral and dispatch process.
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Demonstrates the ability to receive, appropriately triage, and
facilitate all incoming communications in an efficient manner. The
communicator notifies the Charge Nurse of potential problems, real
situations and delays of patient transport.
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Maintains accurate and complete follow-up information with
referring and receiving physicians and facilities.
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Ensures completion of all patient charge information generated by
CareLink and coordinates its timely entry into the billing
interface.
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Contribute to the unit's departmental annual objectives as defined
by the Director each year.
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Performs other duties and responsibilities as assigned.
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Qualifications
EDUCATION: High School Diploma or equivalent, Required
Required: Medical terminology course completion or equivalent
experience
with medical terminology required.
EXPERIENCE: 1 year office support experience required, 2 years
preferred
Previous experience with Microsoft Windows? based computer
applications preferred.
2 years previous telecommunications experience preferred in a
911
Center or equivalent Public Safety Dispatch Center.
LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED
BLS (CPR)-American Red Cross or AHA Healthcare Provider
PREFERRED
North Carolina Medical Responder preferred.
EMT or EMD certifications preferred.
APCO Basic Telecommunicator certifications Preferred.
Public Safety experience preferred. (Police, Fire , EMS or 911
Center)
Keywords: Cone Health, Greensboro , Communication Specialist, Other , Greensboro, North Carolina
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