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Supervisor Billing - Remote in Multiple Location

Company: UnitedHealth Group
Location: Greensboro
Posted on: September 20, 2023

Job Description:

If you are located within -Newtown Square, PA, Atlanta, GA, Tampa, FL, Miramar, FL, or Greensboro, NC, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Responsible for management of non-exempt direct personnel to ensure departmental goals are achieved. Accountable to ensure staff adheres to and is trained on all financial and compliance requirements. Responsible for driving employee engagement, innovation and continuous improvements within the team.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Newtown Square, PA, Atlanta, GA, Tampa, FL, Miramar, FL, or Greensboro, NC.
We offer weeks of paid training. The hours during training is to be discussed. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:

Oversee two functional teams of approximately 15-20 employees.
Responsible for day-to-day client billing and customer service functions.
Responsible for monitoring and reporting productivity as well as quality measures of the teams.
Responsible for setting individual objectives to meet department goals.
Responsible for motivating and engaging team members.
Responsible for providing development plans and engage team on performance management steps when applicable.
Responsible for on-going communication weekly and monthly through individual as well as team meetings.
Responsible for delivering coaching and performance reviews to staff.
Ensure that team members are adequately trained to perform multiple job functions.
Ability to research issues and provide guidance and feedback to the team to assist in resolving complex billing issues and customer complaints to ensure all steps are followed for full resolution.
Responsible for developing and updating job aides or standard operating procedures for all processes.
Ensure that team meets all corporate mandated training requirements (compliance, safety, etc.)
Hire replacement staff to ensure adequate resources, if needed.
Candidate should have prior knowledge and experience in the Healthcare and billing industry.
Ability to analyze data, trend results and summarize in detail.
Ability to multi-task and ensure all deliverables are met timely.
Represent client billing function in meetings with internal and external clients.
Responsible for maintaining and building positive relationships between the team and internal as well as external customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma / GED (or higher) -
2+ years of experience working in the healthcare industry.
2+ years of billing functional experience
1+ years of Call Center and/or Customer Service experience
Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST Monday - Friday
Proficient in using Microsoft Excel, Access, PowerPoint and Word

Preferred Qualifications:

Bachelor's Degree (or higher)

  • 1+ Team Lead experience
    Laboratory billing experience
    Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets)
    Ability to work onsite in offices located in Newtown Square, PA, Atlanta, GA, Tampa, FL, Miramar, FL, or Greensboro, NC 1-2 days per week

    Telecommuting Requirements:

    Reside within Newtown Square, PA, Atlanta, GA, Tampa, FL, Miramar, FL, or Greensboro, NC
    Required to have a dedicated work area established that is separated from other living areas and provides information privacy
    Ability to keep all company sensitive documents secure (if applicable)
    Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

    Soft Skills:

    Strong skills in organizing workflow, ideas, material people.
    Possess excellent communication and interpersonal skills.
    Hard worker, quick learner, and ability to assume responsibility.
    Work well under pressure as part of a team
    Ability to positively influence staff to drive results in achieving goals and objectives.
    Proven problem solving and analytical skills.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
    #RPO #RED

Keywords: UnitedHealth Group, Greensboro , Supervisor Billing - Remote in Multiple Location, Other , Greensboro, North Carolina

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