Employee Benefits Department Leader

Company: Brown & Brown
Location: Greensboro
Posted on: May 27, 2023

Job Description:

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown has an exciting opportunity available for an Employee Benefits Department Leader for our team in Greensboro, NC.
Purpose: The purpose of the team leader is to drive a culture of success focused on customer experience by creating efficiencies using technology and innovation while meeting specified profit margin and teammate engagement goals.
WHAT YOU'LL DO:

• Identify areas of opportunities and develop strategies for improvement within the department
• Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center's image and customer experience; Regularly evaluate department teammates, in relation to skills, technical knowledge, and engagement
• Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
• Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
• Identify, design, and implement service strategies for the profit center
• Effectively communicate new opportunities, trends, and industry information to all members of the team
• Responsible for the day-to-day customer experience/servicing of the employee benefits book of business, including but not limited to processing policies/endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions
• Build courteous and successful relationships with vendors and carriers to improve teammate and client experience
• Use data analytics to identify opportunities to enhance processes, workflows, and profitability by using technology and innovation
• Assist in the review of internal compliance and client disclosure requirements, policies, and procedures to ensure alignment with customer expectations and legal requirements
• Review and prepare monthly analyses to measure progress in achieving profit center objectives
• Ensure that systems, procedures, and insurance company regulations are adhered to
• Identify potential errors and omissions risk and implement procedures which will minimize or eliminate exposure
• Participate in profit center leadership meetings
• Pursue a program of personal and professional development WHAT YOU'LL NEED:
  • Associate degree in a business-related field or equivalent work experience
  • Strong technical knowledge of Employee Benefits lines of insurance coverage.
  • 6+ years progressive experience in insurance industry
  • Life & Health Insurance Producer license in good standing
  • Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software. Preferred:
    • Completion of insurance specific designation
    • 4+ years' experience in leadership
      We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Keywords: Brown & Brown, Greensboro , Employee Benefits Department Leader, Other , Greensboro, North Carolina