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Company: Cummins
Location: Greensboro
Posted on: May 26, 2023

Job Description:



We are looking for a talented SERVICE WRITER to join our team specializing in service for our Sales and Service business in GREENSBORO NC

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
  • Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
  • Review work orders to ensure accuracy for invoicing and warranty.
  • Complete required training on a timely basis.
  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
    To be successful in this role you will need the following:
    • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
    • Prior experience in service & repair, or warranty related field preferred.
    • Excellent computer skills using multiple software platforms.
    • Ability to thrive in fast-paced environment with multiple priorities.
      Compensation and Benefits
      • Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
        Cummins and E-verify
        • At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
        • Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
          • This position does not require any Department of Transportation (DOT) related pre-screenings
            Job SERVICE

            Primary Location United States-North Carolina-Greensboro-US, NC, Greensboro, Cummins Atlantic

            Job Type Experienced - Exempt / Office

            Recruitment Job Type Office

            Job Posting Apr 28, 2023, 12:57:34 PM

            Unposting Date Ongoing

            Organization Distribution Business

            Role Category Hybrid - Potential for Partial Remote

            Req ID: 230003QL

Keywords: Cummins, Greensboro , SERVICE ADMINISTRATOR - LEVEL IV, Other , Greensboro, North Carolina

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