SERVICE ADMINISTRATOR - LEVEL IV
Company: Cummins
Location: Greensboro
Posted on: May 26, 2023
Job Description:
SERVICE ADMINISTRATOR - LEVEL IV
Description
We are looking for a talented SERVICE WRITER to join our team
specializing in service for our Sales and Service business in
GREENSBORO NC
In this role, you will make an impact in the following
ways:
- Serve as the primary point of contact with customers by phone,
email, and face-to-face interactions at the branch, developing
positive relationships with key customers.
- Identify customer's needs, gathers pertinent information,
provides quotes, develops claims, prepares repair plans and
provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes
and repair plans by determining the length of repair based on parts
and labor availability; reviews plan with the Service
Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and
warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental
policies, procedures and legislation and reports any issues /
incidents to their supervisor.
To be successful in this role you will need the following:
- Excellent customer service skills and the ability to
effectively communicate in a positive and professional manner.
- Prior experience in service & repair, or warranty related field
preferred.
- Excellent computer skills using multiple software
platforms.
- Ability to thrive in fast-paced environment with multiple
priorities.
Compensation and Benefits
- Base salary rate commensurate with experience. Additional
benefits vary between locations and include options such as our
401(k) Retirement Savings Plan, Cash Balance Pension Plan,
Medical/Dental/Life Insurance, Health Savings Account, Domestic
Partners Coverage and a full complement of personal and
professional benefits.
Cummins and E-verify
- At Cummins, we are an equal opportunity and affirmative action
employer dedicated to diversity in the workplace. Our policy is to
provide equal employment opportunities to all qualified persons
without regard to race, gender, color, disability, national origin,
age, religion, union affiliation, sexual orientation, veteran
status, citizenship, gender identity and/or expression, or other
status protected by law. Cummins validates right to work using
E-Verify.
- Cummins will provide the Social Security Administration (SSA)
and, if necessary, the Department of Homeland Security (DHS), with
information from each new employee's Form I-9 to confirm work
authorization.
Qualifications
- This position does not require any Department of Transportation
(DOT) related pre-screenings
Job SERVICE
Primary Location United States-North Carolina-Greensboro-US, NC,
Greensboro, Cummins Atlantic
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 28, 2023, 12:57:34 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Req ID: 230003QL
Keywords: Cummins, Greensboro , SERVICE ADMINISTRATOR - LEVEL IV, Other , Greensboro, North Carolina
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