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Quality Specialist (claims)

Location: Ridgeway
Posted on: May 23, 2023

Job Description:

Location: Ridgeway, VAType of position: full-timeQuality SpecialistGENERAL DESCRIPTION OR SUMMARY:The Quality Specialist is responsible for monitor and maintain quality parameters and standards for final product. Communicate with customer to resolve quality issues. ESSENTIAL JOB FUNCTIONS:

  • Analyzing and reviewing information provided by customer or sales department about claim
  • Gather information about a problem: taking pictures, description, etc.
  • Communicating -with customers, sales and production teams
  • Facilitating root cause analysis using problem solving tools to investigate customer concerns and complaints
  • Visiting customer sites to inspect, investigate and resolve quality issue
  • Monitor, track, and report customer quality ratings to the management, production scheduling and sales team
  • Recommending and coordinating corrective action
  • Making decision to approve or deny customer claim based investigated information
  • Reissuing the order for claims. REQUIREMENTS:
    • College degree in Industrial Technology or in related field, addition education is a plus
    • Minimum of 1 year of process engineering in manufacturing company -
    • Strong trouble shooting skills
    • Knowledge of glass and glass processes
    • Availability to travel to customer sites- around 30% -
    • Knowledge of reading and interpreting technical drawings
    • Knowledge of lean management methods and tools
    • Proficiency in MS Office (Excel, Outlook) with the ability to quickly learn new systems
    • Strong organizational skills with the ability to multi-task.
    • Veterans and military spouses are highly encouraged to apply.Join our team and move up within company!
      • Group insurance -after 1 month from starting day. -
      • Life insurance -covered by PRESS GLASS
      • 401K Retirement Plan -with company match after 6 months of employment. -
      • 8 Paid Holidays -
      • Paid Time Off - -up to 80 hours within first year, after one year additional 40 hours.
      • Growth opportunity - -- start as an Operator Assistant and move up within company. More then 50% of Production Supervisors were promoted within the company.
      • Great atmosphere -- we believe in teamwork and help each other.
      • Advanced technology -- you will be trained on new machines with automated modules in the outstanding factory.
      • Appreciations events for all employees! - -WE OFFER:

        Equal Opportunity Employer
        PRESS GLASS Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.


        • I certify that the facts contained in this application are true and complete to the best of my knowledge and understand that, if employed, falsified statements on this application shall be grounds for dismissal.
        • I authorize investigation of all statements contained herein and the references and employers listed above to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release the company from all liability for any damage that may result from utilization of such information.
        • I also understand and agree that no representative of the company has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, unless it is in writing and signed by an authorized company representative.
        • This waiver does not permit the release or use of disability-related or medical information in a manner prohibited by the Americans with Disabilities Act (ADA) and other relevant federal and state laws.
        • I understand that a consumer credit report or criminal records check may be necessary prior to my employment. If such reports are required, I understand that, in compliance with federal law, the company will provide me with a written notice regarding the use of these reports and will also obtain a separate written authorization from me to consent to these reports. I also understand that a poor credit history or conviction will not automatically result in disqualification from employment.
        • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Keywords: PRESS GLASS, Greensboro , Quality Specialist (claims), Other , Ridgeway, North Carolina

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