Key Hourly
Company: Thrive Restaurant Group
Location: Greensboro
Posted on: May 21, 2023
Job Description:
Restaurant Supervisor
Thrive Restaurant Group is a family-owned restaurant company that's
been in business for over 50 years, and we're looking for the next
member of our family. We are committed to making a difference in
the lives of the people we serve and the communities in which we
live. If you want to work in a fun family atmosphere and are
interested in learning business, leadership, and hospitality, this
is the place for you.
We started Carlos O'Kelly's in 1981, and since then have been
serving up Mex From Scratch, oven-baked dishes becoming known for
our legendary margarita's, house-made chips and famous queso and
salsa. Here, the spirit of generosity and the flavor of celebration
is shared by all who gather around the table. Our guiding value is
"Pouring out Generosity".
Role: Restaurant Hospitality Supervisor (Hourly)
Invitation: To make a difference by loving people through the
creation of a work environment that helps them become their natural
best selves. As the restaurant supervisor, you are responsible for
selecting, developing, and leading the hospitality team to care for
each other and guests creating an outstanding guest experience
resulting in a profitable operation, and healthy work culture.
This role is designed to prepare someone for restaurant management.
Our expectation is for you to learn the skills and leadership
needed to be successful as a Manager someday. We don't expect you
to be an expert just yet! We'll help you with your development and
look forward to watching you grow your skills with us.
Responsibilities and Duties
- Lead and oversee the operation of the restaurant dining room
and kitchen
- Assist the Managers with recruiting, leading, training, and
developing the hospitality team to mastery of their roles
(trainers, bartenders, servers, hosts)
- Actively lead by providing vision, coaching, and feedback
around the guest experience to ensure friendly and efficient
service
- Foster team cohesiveness and positive team working
environment
- Oversee opening and closing activities
- Ensure excellent customer service
- Ensure cleanliness and sanitation
- Ensure compliance with all health, safety, and hygiene
standards and policies
- Ensure compliance with all security procedures
- Ensure compliance with all alcoholic beverage regulations
- Monitor and assist with Team Member duties during peak times to
expedite service
- Monitor food and beverage delivery methods, portion sizes, and
garnishing and presentation of food to ensure that food is
delivered and presented according to standards
- Investigate and resolve guest complaints regarding food
quality, service, or accommodations
- Report personnel problems to Managers including, but not
limited to issues such as tardiness, cell phones, language,
attitude, dress code
- Adhere to state and federal regulations
- Explore opportunities to add value and make a difference
through job accomplishments
- Learn and train about restaurant management by updating job
knowledge through participation in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations
- Perform manual service or maintenance tasks as needed
- Learn administrative and accounting duties according to
standard company policy, including forecasting, scheduling,
budgeting, labor management, inventory management, and more
- Other duties as assigned
Key Competencies
- People-first Orientation
- Developing Talent
- Guest Service
- Interpersonal Influence
- Problem Solving/Decision Making
- Execution of Brand Mindsets and Standards
- Leading by Example
- Operations Knowledge and Analysis
- Planning, Executing and Results Orientation
- Managing Performance
- Staffing and Development
- Managing Relationships
- Passion for Serving Others
- Integrity and Personal Ownership
- Self Management
Required Qualifications
- Previous experience in a casual dining restaurant
- Minimum one (1) years of experience in a supervisory role
- Able to make decisions
- Able to identify and resolve problems
- Able to guide, direct, and motivate staff
- Able to plan and prioritize tasks
- Able to teach and train staff
- Able to monitor processes, materials, and resources
- Able to operate, repair, and maintain equipment
- Able to perform administrative tasks
- Knowledge of food safety and sanitation practices and
regulations
- Able to deal with confidential information and/or issues using
discretion and good judgment
Working Conditions and Physical Requirements
- Able to work and verbally communicate effectively with other
team members
- Able to engage the public in a positive manner
- Able and willing to work with others as a team
- Able to reach and bend and frequently lift up to 50 pounds
- Able to exert fast-paced mobility between the dining room and
kitchen for periods of up to 6 hours
- Able to work in a standing position for long periods of up to 6
hours in length
- Able to perform repetitive tasks with little or no break
- Able to perform physical activities that require considerable
use of your arms and legs and moving your whole body such as
climbing, lifting, balancing, walking, stooping, and handling of
materials
- Able to work flexible schedules including evenings and
weekends, generally 35-45 hours per week
- Able to travel quarterly intervals to required management
meetings and or training sessions
Thrive Restaurant Group is an Equal Opportunity Employer.
Keywords: Thrive Restaurant Group, Greensboro , Key Hourly, Other , Greensboro, North Carolina
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