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Client Services at 24/7 ER & Specialty Veterinary Hospital

Company: Carolina Veterinary Specialists Greensboro
Location: Greensboro
Posted on: November 26, 2022

Job Description:

*Do you enjoy customer service? Do you love helping animals? Apply to be a part of our Client Service Team at Carolina Veterinary Specialists-Greensboro!*

Client Service Representatives (CSRs) serve a unique and powerful purpose in our hospitals. Our CSRs focus on the total client experience. This role encompasses a true humanity for both our clients and their pets, as well as teamwork and shared efforts with the medical staff in order to provide comfort, communication, and expert service at a time when pet owners need support the most. In addition to fostering strong relationships with our clients and referring veterinarians, our CSRs also perform a variety of administrative duties critical to hospital operations.

In order for us to be there for when our clients need us most, this position may include some weekend and holiday shifts.

Administrative duties include:
* Greet clients in a friendly, professional, and efficient manner
* Answer multi-line phone system
* Appointment scheduling
* Data entry
* Processing hospital admissions and discharges
* Coordinate medical records and communication with referring practices
* All aspects of medical record-keeping including filing and transmission of records
* Take a lead role in appointment and patient flow
* Provide clients with a clean, functional, and refreshing waiting room experience
* Financial transactions and money-handling, including client counseling about payment options

What you can expect working at Carolina Veterinary Specialists:
* Competitive pay and excellent benefits including: multiple medical/dental/vision plan options, short- and long-term disability, life and supplemental insurances, legal plans, 401k with match, uniform & continuing education allowance, pet care discount, EAP, and more!
* Our hospital is a collaborative environment where teams work together and feel like family.
* No glass ceilings! We want to build our staff up, helping them achieve new heights in their career through growth areas such as advanced skills wet labs, in-house topic rounds, and leadership development.

Qualified candidates will possess the following key abilities:
* Well-developed emotional intelligence and a strong sense of empathy
* Professional demeanor and appearance
* Outstanding written and verbal communication skills
* The ability to maintain positivity and optimism in a variety of conditions
* Teamwork and a shared sense of responsibility
* A can-do attitude focused on creating the ultimate client experience
* Schedule compatibility
* Ability to sit or stand throughout the day; occasional bending, and kneeling; ability to lift 25 lbs unassisted
* Desire to connect with both people and pets
* Customer service experience required
* HS diploma or equivalent required

Incomplete applications will not be accepted. All employment offers are contingent upon a pre-employment screening process that includes a background check and reference checks.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:
* Employee assistance program
* Employee discount
* Flexible schedule
* Referral program
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Weekend availability

Application Question(s):
* What is your desired rate of pay?

Experience:
* reception and/or administrative: 1 year (Required)

Work Location: One location%58047475%

Keywords: Carolina Veterinary Specialists Greensboro, Greensboro , Client Services at 24/7 ER & Specialty Veterinary Hospital, Other , Greensboro, North Carolina

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