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Key Account Specialist

Company: USConnect
Location: Greensboro
Posted on: November 24, 2022

Job Description:

USConnect is a consortium of industry-leading independent food service companies across North America. Together, USConnect member companies provide outstanding quality fresh foods, consistent service, and state-of-the-art technology and programs to their corporate food service clients.Job Title: Key Account SpecialistDepartment: AdministrationReports To: Customer Service SupervisorFLSA Status: Non-ExemptSummary: The Customer Service representative contributes to the successful achievement of the organization's mission and strategic initiatives by providing quality service to affiliates and consumers when in need of support.Essential duties and responsibilities include the following:Receive and return phone calls and emailsManage processing & shipping of Marketing MaterialsMonitor Marketing Materials InventoryReorder inventory as neededReceive & process Route 66 retail internet ordersProvide Affiliate Services: Instant & Standard PromotionsCard, Range, and Group loadsAccount Updates Refund requestsInform Affiliate of Kiosk/Vending IssuesAssign USConnect Cards Enter Escalation Tickets via HubSpotManage USConnect, My Market & My Vending Reward, and CAConnect cardsClose accounts & process refundsRespond to HubSpot Request Form emailsManage & delete all inbox junk mail Maintain daily inventory logs for USConnect, My Market & My Vending Rewards, and CAConnectMaintain daily Refund spreadsheetMaintain daily Call spreadsheetAdd & combine new cards to End User accountsTransfer balancesProcess Max Card limit increasesEnter Charity enrollmentsReport & suspend lost cardsProcess Jira tickets for system issues, recurring load notifications, etc.Perform other duties as assigned Supervisory responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High School diploma or equivalency is required. B.S. preferred; Associates Degree considered. 5 years of customer service experience.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on telephone, in one-on-one or small group situations to customers, clients, and other employees of the organization. Ability to communicate information and ideas through effective speaking and documentation. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.Computer Skills: Proficient computer skills including Microsoft Office products including WORD, Excel, Power Point and Outlook.Reasoning Ability: Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to listen and analyze information presented. Certificates, Licenses, Registrations: None Standards of Performance: Demonstrate informative and professional assistance when working with customers, affiliates, and team membersAct independently and originate new approaches to problemsMaintain initiative to preserve the flow of workWork under stress with commitment deadlinesSustain interpersonal relationships, which encourage openness, candor and trust, both internally and externallyComplete tasks in an accurate and timely mannerMaintain Company information in a confidential mannerMental and Physical Demands: The mental and physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to work as a team memberDisplay professional appearance, warm demeanor and positive attitudeSitting for long periods of timeOccasional bending, crouching, kneeling, walking, stopping or reachingFrequent talking on the phoneFrequent use of computerOccasional lifting and/or moving of objects up to 25 poundsWorking in a moderately noisy environmentWorking with frequent interruptions and distractions Background checks and drug screening are required.We offer the following benefits:100% paid Employee base plan Health Insurance, buyup plan available at a very low cost. Dependent HealthPaid Vacations and Personal Time off.Health/Dental/Vision insuranceShort and Long-Term DisabilityBasic and Supplemental Life Insurance401(k)Critical Illness and Accident InsuranceTuition ReimbursementCollege Scholarship Program for children of employees PI197556378

Keywords: USConnect, Greensboro , Key Account Specialist, Other , Greensboro, North Carolina

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