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Key Account Specialist

Company: Food Express Inc
Location: Greensboro
Posted on: August 7, 2022

Job Description:

USConnect is a consortium of industry-leading independent food service companies across North America. Together, USConnect member companies provide outstanding quality fresh foods, consistent service, and state-of-the-art technology and programs to their corporate food service clients.

Job Title: Key Account Specialist
Department: Administration
Reports To: VP of Operations
FLSA Status: Non-Exempt

Summary: The customer service representative contributes to the successful achievement of the organization's mission and strategic initiatives by providing quality service to affiliates and consumers when individuals need support.

Essential duties and responsibilities include the following:
Receive and return phone calls and emails from affiliates or consumers, track issues and make management aware of trends or issues, rectify and manage complaints.
Manage processing and shipping of marketing materials, monitor inventory levels and reorder as necessary.
Receive and process internet orders on Route 66 retail items.
Maintain FAQ on website.
Maintain Call Center question document.
Maintain Common Emails document.
Provide affiliate services including card loads, account updates, marketing materials, instant promo codes and Florida Fresh service.
Assign USConnect cards to appropriate affiliates.
Manage the customer USC cards.
Create invoices to send to affiliate and upload on Box, record on box spread sheet each item purchased.
Package & ship items timely for Marketing materials.
Telemetry Orders Receive, verify, assign PO, forward to supplier.
Manage emails to affiliates/suppliers in regard to pricing/order issues.
Enter information to

Support for affiliates, customers and financial services including. Invoicing & Credits - Create and distribute invoices & credit memos for quarterly fees, USConnect card activity, device fees, national account commissions, hardware and any other as needed.
Prepare and distribute monthly statements to affiliates.
Process refunds.

Perform other duties as assigned.
Supervisory responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School diploma or equivalency is required. B.S. preferred, Associates Degree considered. 5 years of customer service experience preferred.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on telephone, in one-on-one or small group situations to customers, clients, and other employees of the organization. Ability to communicate information and ideas through effective speaking and documentation.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Computer Skills: Proficient computer skills including Microsoft Office products including Word, Excel, Power Point and Outlook.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to listen and analyze information presented.

Certificates, Licenses, Registrations: None

Standards of Performance:
Demonstrate informative and professional assistance when working with customers, affiliates and team members.
Act independently and originate new approaches to problems.
Maintain initiative to preserve the flow of work.
Work under stress with commitment deadlines.
Sustain interpersonal relationships, which encourage openness, candor and trust, both internally and externally.
Complete tasks in an accurate and timely manner.
Maintain Company information in a confidential manner.

Mental and Physical Demands: The mental and physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to work as a team member.
Display professional appearance, warm demeanor and positive attitude.
Sitting for long periods of time.
Occasional bending, crouching, kneeling, walking, stooping or reaching.
Frequent talking on telephone.
Frequent use of computer.
Occasional lifting and/or moving of objects up to 25 pounds.
Working in a moderately noisy environment.
Working with frequent interruptions and distractions.

Essential duties and responsibilities are subject to change at the company's discretion.

Background checks and drug screening are required.
We offer the following benefits:
100% paid Employee base plan Health Insurance, buyup plan available at a very low cost.
Dependent Health
Paid Vacations and Personal Time off.
Health/Dental/Vision insurance
Short and Long-Term Disability
Basic and Supplemental Life Insurance
Critical Illness and Accident Insurance
Tuition Reimbursement
College Scholarship Program for children of employees


Keywords: Food Express Inc, Greensboro , Key Account Specialist, Other , Greensboro, North Carolina

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