Key Account Specialist
Company: Food Express Inc
Posted on: August 7, 2022
USConnect is a consortium of industry-leading independent food
service companies across North America. Together, USConnect member
companies provide outstanding quality fresh foods, consistent
service, and state-of-the-art technology and programs to their
corporate food service clients.
Job Title: Key Account Specialist
Reports To: VP of Operations
FLSA Status: Non-Exempt
Summary: The customer service representative contributes to the
successful achievement of the organization's mission and strategic
initiatives by providing quality service to affiliates and
consumers when individuals need support.
Essential duties and responsibilities include the following:
Receive and return phone calls and emails from affiliates or
consumers, track issues and make management aware of trends or
issues, rectify and manage complaints.
Manage processing and shipping of marketing materials, monitor
inventory levels and reorder as necessary.
Receive and process internet orders on Route 66 retail items.
Maintain FAQ on website.
Maintain Call Center question document.
Maintain Common Emails document.
Provide affiliate services including card loads, account updates,
marketing materials, instant promo codes and Florida Fresh
Assign USConnect cards to appropriate affiliates.
Manage the customer USC cards.
Create invoices to send to affiliate and upload on Box, record on
box spread sheet each item purchased.
Package & ship items timely for Marketing materials.
Telemetry Orders Receive, verify, assign PO, forward to
Manage emails to affiliates/suppliers in regard to pricing/order
Enter information to Box.com.
Support for affiliates, customers and financial services including.
Invoicing & Credits - Create and distribute invoices & credit memos
for quarterly fees, USConnect card activity, device fees, national
account commissions, hardware and any other as needed.
Prepare and distribute monthly statements to affiliates.
Perform other duties as assigned.
Supervisory responsibilities: None
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience: High School diploma or equivalency is
required. B.S. preferred, Associates Degree considered. 5 years of
customer service experience preferred.
Language Skills: Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write
simple correspondence. Ability to effectively present information
on telephone, in one-on-one or small group situations to customers,
clients, and other employees of the organization. Ability to
communicate information and ideas through effective speaking and
Mathematical Skills: Ability to add, subtract, multiply and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent.
Computer Skills: Proficient computer skills including Microsoft
Office products including Word, Excel, Power Point and Outlook.
Reasoning Ability: Ability to apply common sense understanding to
carry out detailed but involved written or oral instructions.
Ability to listen and analyze information presented.
Certificates, Licenses, Registrations: None
Standards of Performance:
Demonstrate informative and professional assistance when working
with customers, affiliates and team members.
Act independently and originate new approaches to problems.
Maintain initiative to preserve the flow of work.
Work under stress with commitment deadlines.
Sustain interpersonal relationships, which encourage openness,
candor and trust, both internally and externally.
Complete tasks in an accurate and timely manner.
Maintain Company information in a confidential manner.
Mental and Physical Demands: The mental and physical demands
described below are representative of those that must be met by an
employee to successfully perform the essential functions of this
Ability to work as a team member.
Display professional appearance, warm demeanor and positive
Sitting for long periods of time.
Occasional bending, crouching, kneeling, walking, stooping or
Frequent talking on telephone.
Frequent use of computer.
Occasional lifting and/or moving of objects up to 25 pounds.
Working in a moderately noisy environment.
Working with frequent interruptions and distractions.
Essential duties and responsibilities are subject to change at the
Background checks and drug screening are required.
We offer the following benefits:
100% paid Employee base plan Health Insurance, buyup plan available
at a very low cost.
Paid Vacations and Personal Time off.
Short and Long-Term Disability
Basic and Supplemental Life Insurance
Critical Illness and Accident Insurance
College Scholarship Program for children of employees
Keywords: Food Express Inc, Greensboro , Key Account Specialist, Other , Greensboro, North Carolina
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