Client Contact Center-Phone Solutions (Inbound Sales)-(Greensboro, NC)

Company: Truist
Location: Greensboro
Posted on: June 24, 2022

Job Description:

Req ID: R0042055

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides an industry leading client service experience through supporting the growth of new and existing Consumer client relationships via inbound phone calls. Utilizes resources to conduct effective consultative conversations to answer client questions as well as sales techniques to uncover client's needs and recommend appropriate financial solutions, including deposit and credit solutions.

Following is a summary of the essential functions for this job.

THIS SALES ROLE IS FOCUSED ON UPSELLING BANK PRODUCTS AND SERVICES TO CUSTOMERS. This is an inbound call center and we are looking for people who can provide great customer service while promoting additional services. SALES EXPERIENCE PREFERRED.

There is a competitive hourly base plus monthly bonuses based on service/products added.

There is absolutely no cold calling required.

1. Interact with new and existing Truist Consumer clients via inbound calls. You will need to identify SALES opportunities to add products/service to theiraccount. Teammatewill open, refer or take application for phone solutions as directed by client. (Banking solutions could include changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.)

2. Performs administrative tasks as it relates to following up with clients on identified financial products and service to help the customer.

3. Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.

QUALIFICATIONS

Required Qualifications:

1. High School Diploma/GED or equivalent work experience

2. Strong SALES and PRODUCT/SERVICE PROMOTION experience.

3. Skills: Proficiency in Computer Applications (Windows, MS Office, etc.), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms

4. Excellent written and verbal communication skills.

5. Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

6. Must be federally registered through the NMLS Registry within 30-days of employment in this role, including new or transfer of registration and applicable criminal background check, as imposed by the SAFE Act regulation. Successful candidates must also meet ongoing regulatory requirements.

Must be available to work any 8 hour shift between 8am-8pm Monday thru Friday and 8-5pm on Saturday

Preferred Qualifications:

1. Call center SALES experience. Able to consistently uncover SALES opportunities and align them with client needs

2. Experience identifying sales opportunities and/or selling products and services

3. Banking and/or client contact center experience

4. College degree

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

- 2017 SunTrust Banks, Inc. All rights reserved.

SunTrust is federally registered service marks of SunTrust Banks, Inc.

Keywords: Truist, Greensboro , Client Contact Center-Phone Solutions (Inbound Sales)-(Greensboro, NC), Other , Greensboro, North Carolina