Client Contact Center-Phone Solutions (Inbound Sales)-(Greensboro, NC)
Posted on: June 24, 2022
Req ID: R0042055
The position is described below. If you want to apply, click the
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Provides an industry leading client service experience through
supporting the growth of new and existing Consumer client
relationships via inbound phone calls. Utilizes resources to
conduct effective consultative conversations to answer client
questions as well as sales techniques to uncover client's needs and
recommend appropriate financial solutions, including deposit and
Following is a summary of the essential functions for this job.
THIS SALES ROLE IS FOCUSED ON UPSELLING BANK PRODUCTS AND SERVICES
TO CUSTOMERS. This is an inbound call center and we are looking for
people who can provide great customer service while promoting
additional services. SALES EXPERIENCE PREFERRED.
There is a competitive hourly base plus monthly bonuses based on
There is absolutely no cold calling required.
1. Interact with new and existing Truist Consumer clients via
inbound calls. You will need to identify SALES opportunities to add
products/service to theiraccount. Teammatewill open, refer or take
application for phone solutions as directed by client. (Banking
solutions could include changing of account types, the opening of
new accounts such as demand deposits, time deposits, credit cards,
balance transfers, new loans/lines of credit e.g., mortgage
referrals, secured and unsecured lending or refinancing existing
loans for more competitive rates or payments, etc.)
2. Performs administrative tasks as it relates to following up with
clients on identified financial products and service to help the
3. Follow established policies, procedures, guidelines, regulations
and laws to protect both our clients and Truist from any
1. High School Diploma/GED or equivalent work experience
2. Strong SALES and PRODUCT/SERVICE PROMOTION experience.
3. Skills: Proficiency in Computer Applications (Windows, MS
Office, etc.), Technical, Interpersonal, Problem Solving and
ability to work efficiently across multiple platforms
4. Excellent written and verbal communication skills.
5. Satisfies regulatory requirements for holding the position,
including meeting the qualification standards imposed by the Loan
Originator Compensation rule of the Truth in Lending Act.
6. Must be federally registered through the NMLS Registry within
30-days of employment in this role, including new or transfer of
registration and applicable criminal background check, as imposed
by the SAFE Act regulation. Successful candidates must also meet
ongoing regulatory requirements.
Must be available to work any 8 hour shift between 8am-8pm Monday
thru Friday and 8-5pm on Saturday
1. Call center SALES experience. Able to consistently uncover SALES
opportunities and align them with client needs
2. Experience identifying sales opportunities and/or selling
products and services
3. Banking and/or client contact center experience
4. College degree
Truist supports a diverse workforce and is an Equal Opportunity
Employer who does not discriminate against individuals on the basis
of race, gender, color, religion, national origin, age, sexual
orientation, gender identity, disability, veteran status or other
classification protected by law. Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision
- 2017 SunTrust Banks, Inc. All rights reserved.
SunTrust is federally registered service marks of SunTrust Banks,
Keywords: Truist, Greensboro , Client Contact Center-Phone Solutions (Inbound Sales)-(Greensboro, NC), Other , Greensboro, North Carolina
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