Client Service Specialist
Company: SPECTRUM
Location: Greensboro
Posted on: May 14, 2022
Job Description:
At a glance:
Do you desire a competitive salary
with an uncapped sales commission and a $10,000 signing and
performance bonus?Are you a growth-motivated sales professional
skilled in simplifying the technology and communication needs of
hospitals and other healthcare accounts? Can you commit to a role
ensuring account profitability and client satisfaction while
meeting long-term goals? Our company:
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a
national provider of scalable, fiber technology solutions serving
America's largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprise's
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a Major Account Manager of Healthcare, you drive revenue growth
by serving as a front-line field based consultative sales
professional to hospitals and other large healthcare accounts.
Using your expertise of the healthcare system and understanding of
each client's current and future needs, you position Spectrum
Enterprise as the consultant of choice for their voice, video and
data needs. You focus on creating the overall module and account
pursuit strategies while nurturing relationships with highly
complex, strategic accounts.
You ensure client satisfaction and account profitability by
developing business plans and meeting long-term objectives. You
proactively develop relationships across a client's organization
and identify opportunities where Spectrum Enterprise can provide
additional value. You have a strong ability to identify roadblocks
and overcome obstacles to increase business while improving the
client experience. You travel regularly to capture and manage
accounts within a specified footprint. You report directly to the
Manager of Sales Strategic Accounts for goals, guidance and
assistance.
Position benefits:
Competitive salary with sales
incentives.$10,000 signing and performance bonus (external hires
only).Health, vision and dental insurance.100% company match 401(k)
up to 6%.Company funded retirement accumulation plan for an
additional 3%.Education assistance.Pretax childcare spending
account. Paid holidays, vacation days, personal days and sick
days.Employee discount on spectrum services where available.What
you will do:
Drive the sales cycle by conducting
proactive consultative needs analyses and executing account
strategies in conjunction with the Sales Manager.Identify revenue
growth opportunities and improve service levels by closely
monitoring developments across all assigned accounts.Achieve
maximum sales volume by understanding the voice, video and data
needs of highly complex strategic clients and executing account
development strategies.Be an impactful member of the sales team by
achieving or exceeding monthly and annual new revenue and renewal
quota requirements. Present recommendations for client business
challenges through the development of proposals and the
facilitation of sales presentations.Broaden the reach of Spectrum
Enterprise services, drive incremental revenue and secure contract
renewals by cultivating relationships with new and existing
contacts within assigned accounts.Qualify new leads and request
site surveys to determine building serviceability, to include the
submission of a return on investment (ROI) analysis.Maintain all
sales databases to accurately report client information and sales
activities.Enhance the client experience through collaboration with
other business services support groups, including Sales
Engineering, Sales Support and Marketing.Improve key sales skills
and stay current on market trends by attending all sales meetings
and training sessions as required by leadership.Mitigate risks by
complying with all established Spectrum Enterprise policies and
procedures.Perform additional duties related to the position as
assigned.Required keys for success:
Three or more years of sales
experience exceeding revenue goals. Demonstrated history of
consistently exceeding sales quota.Understanding of computer
networking, local area network (LAN) and wide area network (WAN)
technologies, high-capacity and fiber connected networks.Proven
product and technical knowledge. Solid client relationship
building, networking, negotiation and closing
skills.Deadline-driven with the ability to multitask efficiently
and effectively.Quick learner with the ability to apply knowledge
while partnering with support resources to implement account growth
strategies.Valid driver's license, a safe driving record and
availability to travel as required.Effective written and spoken
English communication skills with all levels of an organization.How
you will stand out from the crowd:
Three or more years of experience
exceeding revenue goals selling data, voice and video solutions in
the telecommunications business-to-business (B2B) industry.In-depth
knowledge of client resource management (CRM) systems, such as
Salesforce.Familiar with the healthcare industry.Experience with
Microsoft Excel, Word, PowerPoint and Outlook.Your education:
High school diploma or equivalent
(required).Bachelor's degree in a business-related field or an
equivalent combination of education, training and experience
(preferred). #LIJH2 SCM265 302242-1 302242BR
Keywords: SPECTRUM, Greensboro , Client Service Specialist, Other , Greensboro, North Carolina
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