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Desktop Support/Help Desk

Company: D.H. Griffin Companies
Location: Greensboro
Posted on: January 15, 2022

Job Description:

Job Description

This is a challenging position in a high stress environment which requires advanced troubleshooting and communication skills. You will provide high-quality, professional support on hardware & software over the phone and in the field. The ability to learn new skills quickly, work independently, have strong troubleshooting skills, well organized, great communication skills to clearly communicate and understand clients needs are required for this position. Also, an in depth understanding of concepts of Microsoft servers, domain, work group, networking hardware and peripherals.


  • Provide helpdesk support and resolve problems to end users satisfaction.
  • Monitor and respond quickly and effectively to Helpdesk requests.
  • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
  • Utilize and maintain the helpdesk tracking software.
  • Build and deploy workstations by ensuring each has a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment.
  • Inventory of all equipment, software and software licenses must be maintained.
  • Resolve complex issues in a timely manner by performing research independently.
  • Perform new software/hardware installations, configurations and upgrades.
  • Setup Email Outlook, troubleshoot.
  • Install, configure and support MS Office 2013 and Office 365.
  • Perform hardware installation on-site.

    • Ability to lift 50 pounds
    • Excellent oral and written communication skills, including the ability to interact with people at various
    • Knowledge of computer hardware, including Dell Optiplex workstations
    • Ability to troubleshoot network printers & peripherals
    • Experience installing, troubleshooting, configuring, updating and maintaining Windows OS
    • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment
    • Clear theoretical understanding of networks, including LAN/WAN/VPN, routers, switches, servers
    • Ability to work well under pressure, multi-task, facilitate solutions, and meet deadlines and milestones for projects as assigned
    • Networking Experience in troubleshooting connectivity issues, DHCP, DNS
    • Experience removing viruses/malware/spyware & prevention
    • Strong planning and organizational skills, with the ability to document processes and procedures
    • Apple IPhone/IPad knowledge

      Preferred Education/Experience
      • 3-5 years of providing desktop support with some in Level2 or System Admin
      • CompTIA A+ Certification
      • Microsoft Certified Solutions Associate, MCSA (Office 365)
      • Microsoft Certified Professional, MCP
      • Microsoft Certified Solutions Expert, MCSE
      • Understanding of Citrix and VMWare solutions
      • Degree in related field or equivalent

        Job Type: Full-time

        Compensation And Benefits

        D.H. Griffin Companies offer full benefits, including paid vacation and holidays, 401K w/ company matching, flexible spending program, health & dental through Blue Cross Blue Shield and more.

        Get rewarded for your achievements with a fair salary and advancement opportunities and appreciate a positive company culture. All employees must be able to pass a background test and drug screening. Learn more about our company @

        D.H. Griffin Companies is an Equal Opportunity Employer.

        We require COVID19 vaccinations for new hires, subject to ADA and religious accommodations

        Powered by JazzHR


Keywords: D.H. Griffin Companies, Greensboro , Desktop Support/Help Desk, Other , Greensboro, North Carolina

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