Credit Assistance Specialist

Company: Bank of America
Location: Greensboro
Posted on: January 15, 2022

Job Description:

Job Description:Credit Assistance Specialist**Multiple Shifts May Be Available**Job Description:The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. -- -The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.-- -Primary responsibilities include, but not limited to:-- - - Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts-- --- - - Negotiation of repayment plans on outstanding debt that benefit both the client and lender-- - - Work with customer in a positive and professional manner to establish full balance repayment plans or settlements-- - - Provide consumer credit assistance, including submission of extension requests and other recovery activities-- - - Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines-- - - Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct-- - - Read disclosures verbatim each time they are needed-- - - Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each monthRequired Skills:-- - - At least 1 year of customer service experience or commensurate work, training ,degree and/or military experience-- - - Excellent verbal and written communication skills-- - - Ability to work within the operating hours and days for this position as outlined in the posted job requisition-- - --- -Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs-- - - Must be proficient in dealing with customers issues in both a routine and complex environment-- - - Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients-- - - Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision makingDesired Skills:-- - - -- -Credit Assistance and collections experience-- - - -- --- -Inbound/Outbound call center experience-- - - -- - Banking/financial services experience-- - - -- - Knowledge of banking operationsRequired to work from the primary work location listed when not in remote operating stance. Initially you may be required to work from home and/or remotely in this role:-- -o-- --- -Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)o-- --- -Sufficient room to set up a laptop, monitor, keyboard and mouseo-- --- -Comfortable space to work for a full shift-- -o-- --- -Quiet, private and SECURE space in which to workShift:2nd shift (United States of America)Hours Per Week:-- -40 Job Band:H7Shift:-- -2nd shift (United States of America)Hours Per Week:40Weekly Schedule:Monday - Friday 1:00pm-10:00pm, rotating SaturdayReferral Bonus Amount:600 --> Job Description:Credit Assistance Specialist**Multiple Shifts May Be Available**Job Description:The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. -- -The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.-- -Primary responsibilities include, but not limited to:-- - - Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts-- --- - - Negotiation of repayment plans on outstanding debt that benefit both the client and lender-- - - Work with customer in a positive and professional manner to establish full balance repayment plans or settlements-- - - Provide consumer credit assistance, including submission of extension requests and other recovery activities-- - - Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines-- - - Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct-- - - Read disclosures verbatim each time they are needed-- - - Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each monthRequired Skills:-- - - At least 1 year of customer service experience or commensurate work, training ,degree and/or military experience-- - - Excellent verbal and written communication skills-- - - Ability to work within the operating hours and days for this position as outlined in the posted job requisition-- - --- -Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs-- - - Must be proficient in dealing with customers issues in both a routine and complex environment-- - - Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients-- - - Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision makingDesired Skills:-- - - -- -Credit Assistance and collections experience-- - - -- --- -Inbound/Outbound call center experience-- - - -- - Banking/financial services experience-- - - -- - Knowledge of banking operationsRequired to work from the primary work location listed when not in remote operating stance. Initially you may be required to work from home and/or remotely in this role:-- -o-- --- -Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)o-- --- -Sufficient room to set up a laptop, monitor, keyboard and mouseo-- --- -Comfortable space to work for a full shift-- -o-- --- -Quiet, private and SECURE space in which to workShift:2nd shift (United States of America)Hours Per Week:-- -40 Job Band:H7Shift:-- -2nd shift (United States of America)Hours Per Week:40Weekly Schedule:Monday - Friday 1:00pm-10:00pm, rotating SaturdayReferral Bonus Amount:600 Job Description: Credit Assistance Specialist**Multiple Shifts May Be Available**Job Description:The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. -- -The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.-- -Primary responsibilities include, but not limited to:-- - - Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts-- --- - - Negotiation of repayment plans on outstanding debt that benefit both the client and lender-- - - Work with customer in a positive and professional manner to establish full balance repayment plans or settlements-- - - Provide consumer credit assistance, including submission of extension requests and other recovery activities-- - - Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines-- - - Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct-- - - Read disclosures verbatim each time they are needed-- - - Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each monthRequired Skills:-- - - At least 1 year of customer service experience or commensurate work, training ,degree and/or military experience-- - - Excellent verbal and written communication skills-- - - Ability to work within the operating hours and days for this position as outlined in the posted job requisition-- - --- -Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs-- - - Must be proficient in dealing with customers issues in both a routine and complex environment-- - - Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients-- - - Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision makingDesired Skills:-- - - -- -Credit Assistance and collections experience-- - - -- --- -Inbound/Outbound call center experience-- - - -- - Banking/financial services experience-- - - -- - Knowledge of banking operationsRequired to work from the primary work location listed when not in remote operating stance. Initially you may be required to work from home and/or remotely in this role:-- -o-- --- -Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)o-- --- -Sufficient room to set up a laptop, monitor, keyboard and mouseo-- --- -Comfortable space to work for a full shift-- -o-- --- -Quiet, private and SECURE space in which to workShift:2nd shift (United States of America)Hours Per Week:-- -40 Shift:2nd shift (United States of America) Hours Per Week:-- -40

Keywords: Bank of America, Greensboro , Credit Assistance Specialist, Other , Greensboro, North Carolina