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IT Help Desk II

Company: CRG
Location: Greensboro
Posted on: January 13, 2022

Job Description:

IT Help Desk II A CRG client in the High Point, Greensboro, NC area is looking to fill an IT Help Desk II role. This company offers growth opportunities in a family-friendly environment. Our Help Desk II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions, both remotely and on site. Follows the triage process and documentation expectations and models the behavior to teammates. Opportunity: Full Time Direct Hire or Contract to Hire Location: Greensboro / Triad Area Required Experience 4-year degree in computer science or related field 1+ Year of relevant service as an MSP Help Desk Technician Demonstrated leadership ability, regardless of job title What we are looking for Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus Excellent written and verbal communication skills Demonstrated problem-solving and troubleshooting skills Team player Ability to work in a fast-paced environment A natural fit with corporate culture and values We offer Competitive salary Generous bonus structure Full benefits package, including free health & vision, disability, and life insurance for employees. Training programs to improve your skills and prepare you for advancement Paid vacations and holidays, including your birthday A family-friendly environment Challenging projects in a fast-paced environment Collaborative process Growth opportunities Category Code: JN008

Keywords: CRG, Greensboro , IT Help Desk II, Other , Greensboro, North Carolina

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