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Customer Service Representative

Company: Shamrock Environmental Corporation
Location: Browns Summit
Posted on: January 13, 2022

Job Description:

At Shamrock, our CSRs are top-notch communicators, providing industrial and waste customers with helpful support and timely solutions. Working in a fast-paced environment, primarily via phone and email support, CSRs are confident, organized and efficient problem-solvers.Our Most Valuable and Appreciated Company Resource - Our Employees!

Responsibilities:Determine each customers unique service and waste management needs, including:Evaluating material disposal and recycling optionsSupporting generator material and waste characterizationAdvocating Shamrock service offeringsDetermining equipment and personnel required to perform those servicesDevelop winning proposals, including:Setting pricing using company standards and estimating spreadsheetsAssisting operations and estimating personnel with vendor/subcontractor sourcing needsDeveloping a written presentation that meets company contracting standards, communicates the scope clearly and professionally, and demonstrates Shamrocks capacity to perform the workObtain internal approvals and customer contract authorizationsSchedule work with Shamrock dispatchersCreate manifests and shipping documentsReceive and evaluate post-project paperworkCreate accurate and timely invoices

Qualifications:Previous experience in the industrial or hazardous waste services industry. Working knowledge of RCRA, TSCA, CWA and other waste regulations as well as shipping regulationsClose customer contact and problem-solving skillsHighly organized and motivated to build profitable and sustainable businessExcellent communication and business math skills4-year degree in a related field or equivalent work experienceAdvanced computer skills required: Microsoft Office Suite, Microsoft Outlook. Prefer some familiarity with CRM software and other databasesFamiliarity with basic accounting conceptsPerform other duties as assigned. Duties may be clerical or administrative and may involve additional customer interaction, documentation, contracting, operations, analytics and marketing. This job is primarily office work, with heavy computer and telephone use required.

Keywords: Shamrock Environmental Corporation, Greensboro , Customer Service Representative, Other , Browns Summit, North Carolina

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