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Business Analytics and Strategy Team Lead

Company: Honda Aircraft Company
Location: Greensboro
Posted on: January 13, 2022

Job Description:

General Summary:In this position, you are responsible for supervising the Business Analytics and Strategy team in Honda Aircraft's Customer Service Division. The analysis and tracking functions performed by this team will support the Customer Service leadership team in making the right strategic decisions about product and service offerings, as well as global HACI fleet reliability growth resulting into increased customer satisfaction, as well as enhance the new aircraft sales. Your team plays a key role in brainstorming, facilitating, recording, messaging of various CS Strategy sessions. The goal is to enhance the business success by optimizing the strategic levers like operating costs, business processes and systems, customer satisfaction, CS global footprint, supplier partnerships, and employee engagement.
Duties and Responsibilities

  • Implement processes to capture costs, perform analysis and reporting to lower the aircraft operating cost and/or improve service plan margins and aircraft dispatch reliability
  • Assist VP, CS with any business cases, analytics to support CS division goals success
  • Build business plans and analyses as required by VP, CS to support overall CS division objectives
  • Perform fleet tracking and analysis
  • Manage, and monitor activity of customer portal, IS/ IT roadmap, ERP/ WMS systems, and suggest improvements
  • Own and improve the predictive analysis function to support better material forecasting, and proactive supplier negotiations
  • Manage Customer Satisfaction Index performance of HACI CS division, and suggest improvements across the HACI teams
  • Work with VP, CS on determining the Business KPI's, and provide regular updates, and corrective action plans, by working with all CS teams
  • Own the CS Governance process that includes period business performance for CS teams (financials, throughput, people initiatives, communications, customer satisfaction)
  • Interact with other managers to achieve customer, operational and business objectives
    Education, Work Experience, Certification and/or Licensure:
  • Ten (10) years or more experience in business governance, strategy development
  • Strong understanding of business or commercial aviation business processes is a plus
  • Experience managing personnel and activities, or facilitating large teamwork
  • Strong knowledge of resource optimization
  • Proficient in Excel, Word, PowerPoint, Visio.
    Knowledge, Skills and Abilities:
  • Familiarity with Business processes, and Analysis
  • Ability to multi-task
  • Leadership
  • Objective and Results oriented
  • Motivate teams
  • Facilitation for strategic discussions
    Physical Requirements:
  • Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
  • Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
  • Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
  • Read, hear, speak, and see with no restrictions, as required by job duties.
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communicate in Business English language.
  • Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.
  • Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided "reach assistance technology" or "movement assist technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics reach equipment, people movers etc.), as required by job duties.
    The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA: ) 01/07/13

Keywords: Honda Aircraft Company, Greensboro , Business Analytics and Strategy Team Lead, Other , Greensboro, North Carolina

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