Warranty Specialist II

Company: SPX Corporation
Location: Eden
Posted on: January 13, 2022

Job Description:

This is a Warranty Specialist II position with Weil-McLain, which is a division of The Marley-Wylain Company.

Job Summary
The Warranty Specialist will support the planning, development, implementation, and continual improvement of the warranty call center/department and process. The warranty specialist will gather required warranty data needed to process warranty claims in accordance with Weil-McLain (WM) and Williamson-Thermoflo (WT) policies and procedures, while also being able to provide Pre-Install and Post-Install troubleshooting.

Principal Duties And Responsibilities
Answering calls from customers and gathering needed data to process warranty claims.
Provides troubleshooting assistance to above noted parties in summary for problems involving control system, combustion, venting and piping on commercial and residential boilers.
Provides technical support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail, or in person.
Escalate warranty trends and issues to the warranty manager.
Assist warranty manager and analyst with needed tasks to meet deadlines and customer requirements.
Work required shifts as needed in order to cover warranty call center operation hours.
Others duties as assigned by warranty manager.

Education And Experience
Base education required is high school graduate or equivalent with previous experience.
Customer Service and call center experience
Knowledge of boilers, related products, controls and control wiring and systems is preferred.
Preferred experience in Hydronics, HVAC or other technical/mechanical knowledge
Preferred experience in the warranty related discipline
Knowledge and understanding of manufacturing processes and product quality
Knowledge and understanding of statistical analytical tools
Knowledge and understanding of auditing processes

Knowledge, Skills & Abilities
Must have strong phone, listening, communication, customer service, data collection, problem solving and analytical skills.
Training or experience with use of CRM, Microsoft Dynamics 365 or Salesforce.com
Must be able to remain calm under pressure, and manage multiple priorities and deadlines.
Must have strong attention to detail, follow up, and planning skills.
Must be able to work as a team promoting others before themselves and foster a positive and result oriented environment.
Must have strong knowledge of computers and use of software such as Microsoft Office.
Must be able to make decisions per business policies and procedures.
Must have strong time management and organizational skills.
Demonstrates strong communications skills, written and verbal.

PHYSICAL DEMAND
Extended computer and phone usage.
Periodically requires extended work hours and working different shifts
May require travel including overnight stay
Requires occasionally working in a production environment and standing for long periods of time.
Must be able to lift 50 pounds

WORK ENVIRONMENT
General office environment with occasional shop floor involvement in foundry, machine shop, and assembly requiring hearing, foot, and head protection.

DISCLAIMERS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX VALUES
All Weil-McLain & Williamson-Thermoflo divisions are committed to the effective use of the SPX Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.

QUALITY
Quality encompasses all aspects of Weil-McLain & Williamson-Thermoflo business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.

About SPX
Weil-McLain, a division of The Marley-Wylain Company, is a leading North American designer and manufacturer of hydronic comfort heating systems for residential, commercial and institutional buildings since 1881. We have manufacturing facilities in Michigan City, Indiana and Eden, North Carolina, along with regional sales offices throughout the United States and an administrative office in Burr Ridge, Illinois. Building on a reputation of quality and innovation, we are committed to creating Simplified Solutions for our Complex World---.
Weil-McLain is a division of The Marley-Wylain Company, an indirect subsidiary of SPX Corporation, and is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
Thank you for your interest in our company.

Keywords: SPX Corporation, Greensboro , Warranty Specialist II, Other , Eden, North Carolina