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Sr Business Control Specialist - MVSO

Company: Bank of America
Location: Greensboro
Posted on: January 11, 2022

Job Description:

Job Description:Job Description: Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience. Will participate in various projects as business needs dictate. Required Skills: Knowledge of risk frameworkMortgage Operations ExperienceProficient in Microsoft Office Applications (Word, Excel, PowerPoint)Demonstrated ability of using creativity to solve problemsAttention to detail with a strong focus on controlWell-organized and able to manage competing priorities and deadlinesDetail-oriented, self-starter and ability to think and work independently in a fast-paced environmentAbility to identify, resolve or escalate issues in order to ensure that program timelines are metExcellent written and verbal communication skills, able make presentations to senior leadership in a professional mannerAbility to effectively collaborate with others in different locationsAbility to think logically Desired Skills: Knowledge of Mortgage Servicing Platform and/or Vehicle Servicing Platform SystemsKnowledge of Quality Assurance and call monitoring test executionProficiency with failure trend analysis and accompanying reportingProject management experienceAdvanced Powerpoint presentation skillsInitially you may be required to work from home and/or remotely in this role: Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)Sufficient room to set up a laptop, monitor, keyboard and mouseComfortable space to work for a full shift Quiet, private and SECURE space in which to workJob Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:M-F 8a-5pReferral Bonus Amount:0 --> Job Description:Job Description: Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience. Will participate in various projects as business needs dictate. Required Skills: Knowledge of risk frameworkMortgage Operations ExperienceProficient in Microsoft Office Applications (Word, Excel, PowerPoint)Demonstrated ability of using creativity to solve problemsAttention to detail with a strong focus on controlWell-organized and able to manage competing priorities and deadlinesDetail-oriented, self-starter and ability to think and work independently in a fast-paced environmentAbility to identify, resolve or escalate issues in order to ensure that program timelines are metExcellent written and verbal communication skills, able make presentations to senior leadership in a professional mannerAbility to effectively collaborate with others in different locationsAbility to think logically Desired Skills: Knowledge of Mortgage Servicing Platform and/or Vehicle Servicing Platform SystemsKnowledge of Quality Assurance and call monitoring test executionProficiency with failure trend analysis and accompanying reportingProject management experienceAdvanced Powerpoint presentation skillsInitially you may be required to work from home and/or remotely in this role: Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)Sufficient room to set up a laptop, monitor, keyboard and mouseComfortable space to work for a full shift Quiet, private and SECURE space in which to workJob Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:M-F 8a-5pReferral Bonus Amount:0 Job Description: Job Description: Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience. Will participate in various projects as business needs dictate. Required Skills: Knowledge of risk frameworkMortgage Operations ExperienceProficient in Microsoft Office Applications (Word, Excel, PowerPoint)Demonstrated ability of using creativity to solve problemsAttention to detail with a strong focus on controlWell-organized and able to manage competing priorities and deadlinesDetail-oriented, self-starter and ability to think and work independently in a fast-paced environmentAbility to identify, resolve or escalate issues in order to ensure that program timelines are metExcellent written and verbal communication skills, able make presentations to senior leadership in a professional mannerAbility to effectively collaborate with others in different locationsAbility to think logically Desired Skills: Knowledge of Mortgage Servicing Platform and/or Vehicle Servicing Platform SystemsKnowledge of Quality Assurance and call monitoring test executionProficiency with failure trend analysis and accompanying reportingProject management experienceAdvanced Powerpoint presentation skillsInitially you may be required to work from home and/or remotely in this role: Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)Sufficient room to set up a laptop, monitor, keyboard and mouseComfortable space to work for a full shift Quiet, private and SECURE space in which to work Shift:1st shift (United States of America) Hours Per Week:-- -40

Keywords: Bank of America, Greensboro , Sr Business Control Specialist - MVSO, Other , Greensboro, North Carolina

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