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IT Service Coordinator

Company: CRG
Location: Greensboro
Posted on: November 22, 2021

Job Description:

IT Service Coordinator - Direct Hire Location: Greensboro, NC Pay: $16.00 - $18.00/Hr COVID-19 considerations: This position requires the candidate to be vaccinated. A CRG client in the Triad area is looking for an IT Service Coordinator to join their growing team.-- They are going through significant growth and are looking for a Service Coordinator to be responsible for the daily triage and dispatch of service requests, directing the workflow to maximize the efficient use of staff hours. They will intake all service requests from clients; then assign, schedule, and dispatch engineers for remote or onsite service according to urgency and contractual service level agreement (SLA). This position reports directly to the Director of Operations. Please note, our company does not provide sponsorship for employment visa status. Qualifications:

  • High levels of computer literacy, and an ability to quickly learn new systems
  • Strong written and verbal communication skills
  • Excellent attention to detail
  • Strong customer service skills and ability to work in a fast-paced work environment
  • Team player
  • Ability to confidently direct the work of others
  • Familiarity with ConnectWise Manage and ITIL best practices a plus Category Code: JN008

Keywords: CRG, Greensboro , IT Service Coordinator, Other , Greensboro, North Carolina

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