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Now Hiring Service Advisors Crown BMW Greensboro

Company: Asbury Automotive Group
Location: Greensboro
Posted on: November 22, 2021

Job Description:

Overview:Now Seeking Experienced Service Advisors for Extremely HIGH Volume Service Drives!As a Service Advisor for Crown Automotive, you will have the opportunity to make a positive impacton our business and in the lives of our team members and customers every day.Crown Automotive is a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers!Crown BMW Greensboro3902 W. Wendover AvenueGreensboro, NC 27407336.663.0442Benefits:Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team member's eligible!)Insurance / Retirement:
    • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
    • Up to 8 weeks paid pregnancy leave (disability leave)
    • Health savings
    • Flex spending accounts (tax free)
    • Short-term and Long-term disability plans
    • Life Insurance (Whole Life and Term)
    • 401k with company matchLearning, Tuition Assistance and Career Development:
      • Digital career path tool to assist with career development
      • Continuous training through Asbury's Internal Learning Management System
      • Professional growth and development opportunitiesAdditional advantages:
        • Student loan relief resources
        • Employee assistance program
        • Employee discounts on vehicle purchases, parts and service repairs
        • Scholarship awards
        • Opportunities to join our community service initiatives
        • Aggressive Employee referral program with bonus opportunitiesResponsibilities and Qualifications:The Service Team Specialist is the face of the dealership for service customers. It is the Service Team Specialist's responsibility to present and recommend products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Team Specialist will build rapport with the customer to promote customer satisfaction and customer retention.
          • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
          • Actively promote and build rapport with the customer
          • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
          • Generate and provide customer with a complete and accurate estimate of repair
          • Establish and communicate completion time of repair with customer and technician
          • Answer incoming service calls
          • Maintain and schedule service appointments
          • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
          • Strictly follow the manufacturer's warranty guidelines and procedures
          • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
          • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
          • Must be able to manage in a fast paced work environment with limited supervision
          • Must have great customer service, phone and computer skills
          • Previous automotive Service Advisor experience heavily preferred
          • Must be a minimum of eighteen years of age
          • Must have a valid driver's license Must be able to pass pre-employment screening (background & drug test)
          • Asbury requires that all new hires be fully vaccinated against COVID-19IND4

Keywords: Asbury Automotive Group, Greensboro , Now Hiring Service Advisors Crown BMW Greensboro, Other , Greensboro, North Carolina

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