Patient Access Lead

Company: Cone Health
Location: Greensboro
Posted on: November 22, 2021

Job Description:

Overview Coordinates and supervises the daily work flow and scheduling of all patient access staff. Responsible for providing feedback on daily processes and staffing issues to the Patient Access Supervisor. Assists Supervisor with staffing oversight, key performance reporting and analysis, QA process and other duties as assigned. Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers. Individual will be required to work every other weekend. This is a 2nd Shift positon. Hours: 3:00pm - 11:30pm Responsibilities Staffing and supply orders management according to budget guidelines and department needs--------------------------------------------------Maintain QA statistics and report results to Supervisor--------------------------------------------------Oversee the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow. --------------------------------------------------Assists Supervisor in educating staff of any changes pertinent to their roles--------------------------------------------------Work closely and professionally with internal and external departments in efforts to maintain a teamwork approach--------------------------------------------------Collect/request deposits and copays and maintain the performance indicators as outlined in goals; complete daily reporting--------------------------------------------------Assists in resolving patient concerns. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.--------------------------------------------------Assist Supervisor to ensure all personnel department policies and procedures are followed. Acts in capacity of supervisor in his/her absence, and informs supervisor of all issues upon his/her return.-------------------------------------------------- Qualifications EDUCATION:High School Diploma or equivalent, Required EXPERIENCE:3 Years, Revenue Cycle Experience, Required LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDN/A - NONE PREFERRED Responsibilities Staffing and supply orders management according to budget guidelines and department needs -------------------------------------------------- Maintain QA statistics and report results to Supervisor -------------------------------------------------- Oversee the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow. -------------------------------------------------- Assists Supervisor in educating staff of any changes pertinent to their roles -------------------------------------------------- Work closely and professionally with internal and external departments in efforts to maintain a teamwork approach -------------------------------------------------- Collect/request deposits and copays and maintain the performance indicators as outlined in goals; complete daily reporting -------------------------------------------------- Assists in resolving patient concerns. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues. -------------------------------------------------- Assist Supervisor to ensure all personnel department policies and procedures are followed. Acts in capacity of supervisor in his/her absence, and informs supervisor of all issues upon his/her return. --------------------------------------------------

Keywords: Cone Health, Greensboro , Patient Access Lead, Other , Greensboro, North Carolina