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Resident Care Coordinator

Company: Holden Heights
Location: Greensboro
Posted on: November 18, 2021

Job Description:


Come join our winning team!

We offer a safe and healthy work environment by following all CDC infection control guidelines.::

Do you want to make a positive change in someone's life? APPLY NOW and come grow your career with us!:

Nature and scope

The Resident Care Coordinator is responsible to meet residents' needs and develop and manage activities and programs in service of our seniors, in accordance with resident needs, government regulations, and company policies and procedures. This role coordinates care plans, conducts assessments, and follows up with medical providers as needed. Additionally, this role encourages residents' socialization, capitalizes on residents' abilities, and helps residents feel safe and purposeful. Maintain excellent customer service skills.


  • Medical Assistant, Pharmacy Technician, or Medication Aide certification required
  • 2 - 3 years of experience working with senior adults in skilled nursing or assisted living is preferred.
  • Activity Director certification strongly preferred
  • Demonstrated effective communication skills with residents, families, staff, community and state officials and general public.
  • Demonstrate the ability to work responsibly as a team member as well as an individual.
  • Honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others.
  • Practices and promotes company guidelines, policies and procedures, mission statement, values and goals.
  • Exceptional organizational skills and ability to re-prioritize daily tasks in order to accommodate fluctuating needs of the resident and community.
  • Strong documentation skills and attention to detail
  • Strong written and verbal communication skills
  • Technology proficiency - able to easily learn and master various software programs with the purpose of accomplishing and maintaining a high level of job performance.
  • Must pass criminal background check.
  • Must meet all health requirements.
  • Must have valid driver's license.
  • Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation.Essential functions

    • Responsible for development, implementation, modification and communication of all resident assessments and care plans.
    • Serve as liaison between resident, family, physician and other health care providers regarding health care issues.
    • Participate in prospective resident move-in assessments.
    • Ensure that changes in resident conditions are evaluated, reported, monitored, and documented with follow up to assure interventions are implemented, documented and completed.
    • Participate in resident PCS assessments
    • Participate in resident and family care conferences.
    • Answers physician/clinician inquiries.
    • Schedules and performs resident rounds to monitor and evaluate the quality and appropriateness of care.
    • Provide oversight of the medication management systems and ensure that all medications are current, properly stored and properly disposed of when discontinued.
    • Participate as a team member of the facility's Quality Assurance Committee and assure the requirements of the Community's QA Program are accurately completed each quarter.
    • Audit resident records on a regular basis and ensure that documentation indicates compliance with State Regulatory care requirements. Assure records accurately address the care issues, including identified concerns, interventions and outcomes of all residents. In addition, ensure when required, the health care needs are contracted to the appropriate agencies per doctor's orders.
    • Pulling Matrixcare compliance reports weekly and following up on areas of need
    • Supports clinical aspects of state or federal government survey processes.
    • Maintain a current knowledge of OSHA and state regulations and routinely monitor community compliance with regulations related to resident care.
    • Serves as a member of the community's leadership team.
    • Participate in activity programming
    • Holds care staff stand up meetings on a daily basis
    • Any other duties assigned by the Executive Director.Working conditions (travel, hours, environment)

      • Works a varied schedule, quarterly works the overnight shift
      • Is involved with personnel and visitors under all conditions and circumstances.
      • Communicates with all department supervisors and staff.Physical/sensory requirement

        Medium work: ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move.

        OSHA category classification

        II: Potential for exposure to bloodborne pathogens.

        Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

Keywords: Holden Heights, Greensboro , Resident Care Coordinator, Other , Greensboro, North Carolina

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