Maintenance Call Center Administrator

Company: The Fresh Market
Location: Greensboro
Posted on: November 18, 2021

Job Description:

The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service . Were looking for a new team member who strives for excellence and brings positive energy, commitment, and a can-do attitude to work every day . We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:
Team Member discount up to 30%
Health, Dental, & Vision insurance available for individual, spouse, partner, and family.
401K contribution and match for part-time and full-time team members
Personal time off and additional time off purchase plans are available
AND much more!
About the Position: We currently have an opening at our Corporate Office in Greensboro, NC (099) for a Maintenance Call Center Administrator. This position will answer incoming calls and work order system service requests from our retail stores to create work orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer incoming calls and requests from vendors. Update work order status in the work order system.
What You'll Do: Answer calls and respond to emails and work order service requests
Troubleshoot service requests with stores both telephonically and by email
Dispatch Work Orders to vendors
Research required information using available resources
Follow up and update work orders with required information
Manage and resolve service request issues, store complaints, and vendor inquiries
Provide customers with product and service information to troubleshoot service requests
Enter new customer information into system
Update existing customer information
Process orders, forms, and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Qualifications: At a minimum, what youll need:
High school diploma or equivalent
2 + years of experience in customer service or call center environment
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

At The Fresh Market, we have a COVID-19 vaccination policy that requires all Store Support Center Team Members to be fully vaccinated absent an approved religious or medical accommodation by the company.
We are proud to be an Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.
The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

Keywords: The Fresh Market, Greensboro , Maintenance Call Center Administrator, Other , Greensboro, North Carolina