Centralized Services Team Lead

Company: Truist Financial Corporation
Location: Greensboro
Posted on: June 12, 2021

Job Description:

Job Description :

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Manage a team of Verification of Parties (VOP) analysts who are responsible for the validation of all parties associated with each mortgage transaction closed. Review and respond timely to all escalations from the VOP Analyst/Coordinator to ensure all closing dates are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Review any failed Exclusionary Database Monthly testing results and work with EIS to research discrepancies. Advise VOP analysts to perform manual search of all exclusionary lists until Internal Exclusionary List Database is updated.

2. Effectively communicate with the Fulfillment Centers, as needed, to provide necessary reporting and to obtaining additional information to clear escalations in a timely manner to ensure closing dates are met.

3. Conduct proactive and effective pipeline management in accordance with performance standard expectations and regulatory requirements.

4. Supervise staff to ensure team production goals are achieved with a high level of accuracy.

5. Assist with special projects/tasks and provide support to other departments within the line of business, as requested by your manager.

6. Monitor courses assigned through the Learning Plan to ensure all remain current on all regulatory courses required.

7. Develop and maintain positive working relationships with other teammates, internal and external clients/business partners, and vendors.

8. Provide appropriate coaching and mentoring to team members and manage disciplinary issues per Human Resource policies.

9. Recruit, develop and retain high performing team members to ensure ongoing success in meeting department standards.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. Five years of financial industry experience or equivalent

3. Proven analytical and problem-solving capabilities

4. Ability to manage and monitor the performance of others and provide quality coaching to improve performance.

5. Ability to utilize a mortgage loan origination system

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

7. Excellent verbal and written communication skills

Preferred Qualifications:

1. Bachelor's degree in a business-related field

2. Management/leadership experience

3. Basic knowledge of Empower

4. Basic knowledge of other Bank services and products

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OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

? Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

? Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

? Walking (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

? Bending (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

? Lifting (if checked, indicate pounds)

Up to 50 lbs.

? Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

? Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

? Travel (Must select one)

Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Keywords: Truist Financial Corporation, Greensboro , Centralized Services Team Lead, Other , Greensboro, North Carolina