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Customer Service Representative

Company: Caffey Distributing
Location: Greensboro
Posted on: June 12, 2021

Job Description:

Career in Beer?Join the largest volume Miller distributor in NC and included in the top 25 distributors for MillerCoors and Pabst in the country. A family owned business, our success comes from our employees, our retailers and our brewery partners.The primary purpose of the Customer Service Representative is to provide support through phone, email, retail portal, online chat, in person, or social media to customers/visitors who have questions or need assistance and to maintain relationships with all "retail portal" customers.ESSENTIAL DUTIES AND RESPONSIBILITIES:Represent company in a professional manner and provide excellent customer service.Greet guests arriving at the office and direct them to the appropriate person or office. Properly maintain visitor log.Handle all Customer Pick-ups and communicate effectively with warehouse personnel to ensure prompt order pulling and customer service.Aid administrative staff by answering incoming calls, if needed and available, to provide a cultivating and welcoming work environment.Manage CDC retail portal online ordering system.Account Setup: Activate new customer accounts and communicate activation instruction with account informationCommunication: Effectively communicate order day, delivery day, new products, price promotions, opportunities, and updates. Maintain a friendly, working relationship with each account.Maintenance: Accurately maintain account list. Update as needed by deleting closed accounts or setting up new online ordering accounts. Maintain portal homepage and work with the brand team to determine objectives for the month.Maintain relationship with tell-sell/retail portal customers, includingMonitor order system to ensure customers are placing ordersEnsure presentation of new products through email "blasts."Follow up with customers to secure new placements and grow volume in accounts.Manage social media platforms.Pull tap handle requests from canvas daily and stage in the designated delivery bin for next day distribution.Enter hot shots received through Canvas, email and in person in a timely manner and track daily/weekly.Maintain SOP book and any additional notes and tracking documents to assist with coverage during vacation/sick days.Effectively communicate with sales and delivery personnel to resolve customer problems, opportunities, competitive activity in your market and potential overage situations.Maintain confidentiality of sales figures for your accounts and for certain chains you may service.Submit daily and weekly activity/order reports concerning customer-related activities for orders, requests, displays and other business transactions.Attend all scheduled team meetings and company functions as required.Submit Sign requests to POS Designer in timely and specific design layout manner.Adhere to the Company dress code at all times and be properly groomed.Obey all Federal, State, and local laws.Perform other duties as assigned.COMPTENCIES REQUIREDAnalytical - Synthesizes complex or diverse information; uses intuition and experience to complement data.Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.Interpersonal - Listens to others without interrupting; remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.Teamwork - Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; contributes to profits and revenue.Organizational Support - Follows policies and procedures; supports organization's goals and values; benefits organization through outside activities.Judgement - Displays willingness to make decisions; supports and explains reasoning for decisions.Motivation - Sets and achieves challenging goals; measures self against standard of excellence.Professionalism - Treats others with respect and consideration regardless of their status or position.Safety and Security - Observes safety and security procedures.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.JOB KNOWLEDGE and/or EXPERIENCE: Equivalent to high school plus additional training such as 2 years technical college; Tree to five year's related experience and/or training; or equivalent combination of education and experience.PHYSICAL DEMANDS :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.OTHER REQUIRMENTSCicerone Certified Beer ServerNC ABC sales permitPreferred bilingual in Spanish.

Keywords: Caffey Distributing, Greensboro , Customer Service Representative, Other , Greensboro, North Carolina

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