Company: Crumley Roberts, LLP
Posted on: June 12, 2021
Seeking a Customer Service
Representative (English/Spanish) who handles a variety of tasks
related to inquiries from current and potential clients and obtains
information to help the Attorney(s) determine which cases will be
accepted for representation. This is a position that requires
excellent customer service/customer relations skills.
High school diploma or general
education degree (GED) and three to six months related customer
service experience and/or training or an equivalent combination of
education and experience. Must be able to work Tuesday
through Saturday from 12:00 p.m. until 8:00
- We are proud to offer the
following for full-time employees:
Medical and Dental
401k plan (part-time and full-time
Employer paid Long-Term
Employer paid Basic Life
11 Company paid holidays
Paid time-off program
Employer paid Wellness and Employee
- Must be able to and effectively
communicate, multi-task, problem-solve and to overall handle tasks
quickly and tactfully with all staff levels and the
- Must adapt to the wide range of
diverse internal and external clientele.
- Exemplifies outstanding client
service skills and maintains client confidentiality.
- Communicates in accordance with,
and understanding of, applicable State Bar rules related to
protected clientele information, confidentiality, and the
unauthorized practice of law. Complies with corresponding company
policies and procedures.
- Obtains appropriate and pertinent
information from the potential new clients who contact the
- Ability to type and efficiently
process data in the intake system while simultaneously speaking and
interacting with potential new clients.
- Contacts and communicates with
potential new clients as needed, using various communication
- Returns calls for pending and
potential clients based on department protocol.
- Follows up with potential new
clients via personal notes, phone calls, text messages, and/or
- Daily manages the list of
assigned leads requiring follow up and maintains departmental
- Communicates with Intake
Leadership on all Intake quality issues.
- Performs other office/clerical
duties as needed and/or required by Intake Leadership.
Crumley Roberts is an
Equal Opportunity Employer.
Keywords: Crumley Roberts, LLP, Greensboro , Customer Service, Other , Greensboro, North Carolina
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