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Service Advisor

Company: MHC Kenworth
Location: Greensboro
Posted on: June 12, 2021

Job Description:

Murphy-Hoffman Company (MHC), is North Americas largest Kenworth truck dealership group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor is to insures that customers are greeted openly and friendly; coordinates customer repair requests; estimate cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.

  • Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
  • Coordinate with Foremen for proper work scheduling of all shop business.
  • Insure customers receive the most expedient service available through questioning and understanding repair requests.
  • Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
  • Assure all documentation necessary for sale of labor (customer, internal and warranty) are complete and properly executed.
  • Input repair order information to data processing system and close repair orders.
  • Maintain and administer shop tool and supply requirements and status.




North Carolina


  • CDL (preferred).
  • Minimum 4 years of experience in related field.
  • Computer experience (preferred)
  • Strong customer relations and communication skills.
  • Good leadership abilities.
  • Must have a positive can-do attitude.


  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • OEM Continued Education
  • Safety Incentives
  • Extensive Training and Engine Certification
  • Uniforms and Laundry Service
  • Latest Diagnostic Tools and Equipment
  • Internal Promotion Opportunities
  • On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded.

MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services.

We believe in fostering an environment that helps employees realize their full potential a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled

Keywords: MHC Kenworth, Greensboro , Service Advisor, Other , Greensboro, North Carolina

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